Global Radar Fraud & Payments CSM

Stripe; Chicago (IL); On-site; USD 182,000 - 272,000; Full time

Benefits offered by this job

Equity

401(k) plan

Wellness stipend

Job summary

Stripe is seeking a Customer Success Manager for Radar to oversee the post-sales lifecycle, drive adoption of fraud and disputes products, and collaborate with cross-functional teams to improve fraud metrics. You will be the domain expert on Stripe’s fraud tools and work with executives to influence risk strategy.

The role emphasizes deep fraud/risk expertise, stakeholder management, and operational rigor across a global customer base, with a focus on delivering measurable improvements in

Qualifications

• 5+ years of enterprise relationship management or consulting, with 2+ years in payments fraud, risk, or disputes.
• Domain expertise in fraud prevention, chargebacks, and risk operations.
• Hands-on experience with ML-based fraud tools or dispute platforms; familiarity with Stripe Radar is a strong plus.
• Executive presence for presenting fraud and risk data to senior stakeholders.
• Ability to manage a complex book of merchant fraud investigations, disputes, and performance reviews.

Responsibilities

• Monitor and mitigate risk across accounts and CBMP risks; proactively optimize.
• Educate users on fraud and disputes products; drive adoption of high-value features.
• Collaborate with cross-functional teams to support trials, conversions, and joint enablement.
• Voice of the customer: route product feedback and flag systemic integration issues.
• Own reporting and performance metrics; lead internal training and quarterly business reviews (QBRs) .

Skills

Enterprise relationship mgmt

Fraud risk domain

Data-driven decisions

Cross-functional collaboration

Executive presence

Tools

Stripe Radar

Job description

Stripe is seeking a Customer Success Manager for Radar to oversee the post-sales lifecycle, drive adoption of fraud and disputes products, and collaborate with cross-functional teams to improve fraud metrics. You will be the domain expert on Stripe’s fraud tools and work with executives to influence risk strategy.

The role emphasizes deep fraud/risk expertise, stakeholder management, and operational rigor across a global customer base, with a focus on delivering measurable improvements in