Global Partner & Enterprise Support Leader

Waymo LLC; San Francisco (CA); On-site; USD 226,000 - 278,000; Full time

Benefits offered by this job

Bonus program

Equity incentives

Generous benefits program

Job summary

Waymo LLC seeks a senior leader to transform its partner and enterprise support into a tech-enabled, scalable operation. You will lead specialization, automation and AI-driven strategies to empower Waymo’s partners to succeed at scale.

You will own global organizational design, KPI standards, safety workflows across the vehicle lifecycle, and collaborate with Product, Engineering, Strategy, Partnerships and Safety. Travel up to 25% is expected.

Qualifications

• 15+ years of experience leading B2B enterprise support and customer operations.
• Transforming and scaling global support from MVP to mature operations.
• Leading multi-channel, multi-language teams 24x7 with strong governance.

Responsibilities

• Define and execute a global, multi-year strategic vision to scale support.
• Lead specialization, automation and AI-driven strategies for partners.
• Own design, forecasting, KPI standards and safety workflows end-to-end.
• Govern 24/7 multi-channel operations with strict regulatory compliance.
• Collaborate with Product, Engineering, Strategy, Partnerships and Safety.

Skills

B2B enterprise support

Global operations leadership

Cross-functional leadership

Executive stakeholder management

SLA governance

Education

Bachelor’s degree in business, engineering, operations

Job description

Waymo LLC seeks a senior leader to transform its partner and enterprise support into a tech-enabled, scalable operation. You will lead specialization, automation and AI-driven strategies to empower Waymo’s partners to succeed at scale.

You will own global organizational design, KPI standards, safety workflows across the vehicle lifecycle, and collaborate with Product, Engineering, Strategy, Partnerships and Safety. Travel up to 25% is expected.