Global Project Delivery Director (Customer Implementations)

Jobtailor; Scottsdale (AZ); On-site; USD 150,000 - 195,000; Full time

Job summary

Jobtailor is seeking a senior program manager to lead a diverse portfolio of complex supply chain initiatives, from new customer implementations to strategic programs. You will guide project managers, maintain accurate status and timelines, and ensure governance, cost control, and delivery outcomes.

Collaboration with operations, technology, HR, finance, legal, and vendors is essential, with frequent executive updates.

Qualifications

• 15+ years of combined domestic and international supply-chain experience.
• 10+ years of leadership experience managing complex projects or portfolios, including direct team management.
• Experience in logistics-solutions design and account management.
• PMP Credential preferred.
• Advanced user proficiency in MS Visio, MS Excel, MS PowerPoint, and MS Project.
• Proficient user level in MS Power BI.
• Working knowledge of Cascade and Monday.com.
• Scrum Master certification or strong understanding of Agile methodologies.
• Ability to travel domestically and internationally for meetings, projects, customer engagements, and project-related work.

Responsibilities

• Lead, manage, and monitor a diverse portfolio of complex supply chain projects.
• Guide project managers in executing detailed project plans aligned with customer goals.
• Maintain portfolio tools with accurate project status, timelines, and resource allocation.
• Ensure project governance and achievement of cost, quality, and delivery goals.
• Collaborate with operations, technology, HR, finance, legal, commercial, customer, and vendor teams.
• Serve as primary contact for senior leadership, stakeholders, and customers regarding project status, risks, and outcomes.
• Support RFPs and proposals with cost estimates, timelines, and risk assessments.
• Develop status-reporting and steering-committee communication strategies.
• Lead and develop project managers and analysts through mentorship, training, and knowledge sharing.
• Implement project-management best practices, including Agile methodologies.
• Lead innovation and change-management initiatives for operations, system upgrades, and technology deployments.
• Develop commercial content, project structures, timelines, cost estimates, and risk-management plans.
• Oversee projects from initiation through service go-live and transition to ongoing operations.
• Manage project costs and estimate variance at completion.
• Maintain accurate project health reporting and integrate project documents with customers and service providers.
• Build project-management capabilities and develop innovative approaches to delivering supply-chain strategies.

Skills

Project management

Cost management

Risk management

Supply chain strategy implementation

Logistics solutions design

Project health reporting

Resource allocation

Project governance

Agile methodologies

Mentorship and training

Education

PMP Credential

Scrum Master Certification

Tools

MS Visio

MS Excel

MS PowerPoint

MS Project

MS Power BI

Cascade

Monday.com

Job description

Jobtailor is seeking a senior program manager to lead a diverse portfolio of complex supply chain initiatives, from new customer implementations to strategic programs. You will guide project managers, maintain accurate status and timelines, and ensure governance, cost control, and delivery outcomes.

Collaboration with operations, technology, HR, finance, legal, and vendors is essential, with frequent executive updates.