Global Programs Lead - Student Exchange & Operations

Duke Clinical Research Institute; Durham (NC); On-site; USD 49,000 - 78,000; Full time

Benefits offered by this job

Medical and dental care

Retirement benefits

Family-friendly programs

Job summary

Duke University in Durham, NC seeks an Assistant Director (level 11) of the International Programs Office to lead day-to-day operations, planning, logistics, and program implementation for incoming exchange and international programs.

The role partners with MBA programs, Duke Visa Services, and the Career Management Center to support global learning and student experiences, with emphasis on outreach, advising, and coordination.

Qualifications

• Multicultural mindset and ability to communicate effectively with people from many different cultures and backgrounds.
• Demonstrated strength in office operations, administrative planning, event logistics, project management, and managing multiple priorities in a fast-paced environment.
• Ability to develop strong relationships with student leaders, international student clubs and organizations, institutional partners, and colleagues across the University.
• Excellent interpersonal, verbal, written, and cross-cultural communication skills, with sound judgment, discretion, and a strong service orientation.
• Ability to use data, feedback, and well-organized systems to improve processes and deliver an excellent experience for students and partners.
• Experience with budget tracking, purchasing, and event-related administrative processes preferred.
• Must be organized, detail-oriented, ethical, and professional; experience with crisis and risk management is preferred.

Responsibilities

• Lead day-to-day planning and operations of the International Programs Office, including the annual calendar, program deadlines, operational procedures, shared planning tools, and office communications.
• Plan and execute IPO events, meetings, information sessions, orientations and student programs. Coordinate space, registration, materials, vendors, staffing, financial tracking, accessibility, and event-day logistics.
• Maintain accurate office records, data trackers, reports, and operational resources; use data and stakeholder feedback to improve systems, service delivery, and the student experience.
• Maintain the IPO's online presence and core student resources, including the incoming exchange website, FuquaConnect portal, and program communications.
• Anticipate operational needs, manage multiple priorities, and identify practical process improvements that help the office deliver consistently high-quality service.
• Coordinate and oversee the incoming exchange student experience from partner outreach and application processes through pre-arrival communication, orientation, on-campus programming, advising, and data tracking.
• Serve as a primary point of contact for incoming exchange students; help them navigate their arrival, acclimation, academic and community resources, and participation in the broader Fuqua experience.

Skills

Multicultural mindset

Office operations

Relationship building

Interpersonal skills

Data-driven

Budget tracking

Detail-oriented

Crisis management

Education

Bachelor's degree

Job description

Duke University in Durham, NC seeks an Assistant Director (level 11) of the International Programs Office to lead day-to-day operations, planning, logistics, and program implementation for incoming exchange and international programs.

The role partners with MBA programs, Duke Visa Services, and the Career Management Center to support global learning and student experiences, with emphasis on outreach, advising, and coordination.