Global Program Manager – Transformation & Ops

Mastercard; O’Fallon (MO); On-site; USD 143,000 - 236,000; Full time

Benefits offered by this job

Health insurance

Paid time off (vacation, personal days

Sick time

401k with company match

Tuition reimbursement

Job summary

Mastercard is seeking a Principal Project Manager to drive customer experience strategy and oversee cross-functional initiatives within the Global Business Solutions Center. The role focuses on planning, coordinating, and delivering strategic projects across finance, legal, and operations while guiding regional and third-party stakeholders.

The ideal candidate brings extensive experience managing complex transformations, strong process improvement skills, and the ability to craft data-driven

Qualifications

• Proven ability to lead large, cross-functional transformation programs.
• Experience applying Lean Six Sigma to improve operations.
• Strong project lifecycle management and governance experience.
• Excellent stakeholder communication and collaboration.
• Ability to analyze operational data to inform decisions.
• Proven risk management and investigations capabilities.

Responsibilities

• Plan, develop, and manage project schedules across cross-functional initiatives.
• Collaborate with Finance, Legal, and stakeholders to align with controls.
• Identify opportunities to streamline processes and scale solutions.
• Create status reports for leadership and project teams.
• Provide updates on risks and milestones to senior management.
• Drive data-driven decision making through analysis and insights.
• Facilitate collaboration to meet governance requirements.

Skills

Cross-functional leadership

Lean Six Sigma

Project management

Stakeholder management

Data analysis

Process improvement

Communication skills

Job description

Mastercard is seeking a Principal Project Manager to drive customer experience strategy and oversee cross-functional initiatives within the Global Business Solutions Center. The role focuses on planning, coordinating, and delivering strategic projects across finance, legal, and operations while guiding regional and third-party stakeholders.

The ideal candidate brings extensive experience managing complex transformations, strong process improvement skills, and the ability to craft data-driven