Global Program Manager - Software Delivery

Veeva Systems, Inc.; Madison (WI); Remote; USD 100,000 - 200,000; Full time

Job summary

An innovative firm is seeking an experienced program leader to manage Vault Quality implementation programs for major clients. This role is crucial in guiding customers through their transformation, ensuring successful delivery and continuous improvement of applications. As part of a forward-thinking organization, you will develop strategic relationships with executives, oversee project execution, and ensure customer success. With a commitment to flexibility, this remote position allows you to thrive in your preferred work environment while making a significant impact in the life sciences industry. Join a mission-driven team dedicated to improving patient outcomes.

Benefits

Medical, dental, and vision insurance

Flexible PTO

Company paid holidays

Retirement programs

1% charitable giving program

Qualifications

• 12+ years in large-scale program management in Life Sciences or Healthcare.
• Proven executive and communication skills for strategic engagements.

Responsibilities

• Accountable for Service Delivery for Quality Vault implementations.
• Collaborate with Sales, Strategy, and Customer Success teams.

Skills

Program Management

Communication Skills

Problem Resolution

Negotiation

Technology Strategy Development

Leadership

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva is looking for an experienced program leader to manage Vault Quality implementation programs at Veeva’s largest customers globally. This role will guide our customers' transformation to help accelerate the development and manufacturing of high-quality products for a greater number of patients. You will work closely with Veeva’s Account Management and Professional Services teams to ensure delivery success across your Vault Quality program(s), continuous improvement of existing applications, and overall Customer Success.

This is a remote, full-time permanent role with Veeva. It is customer-facing requiring Eastern or Central Time Zone with close proximity to an airport and able to meet travel requirements.

What You'll Do

• Be accountable for Service Delivery for Quality Vault implementations, ensuring the customer’s success on our applications
• Collaborate and actively communicate with the Sales, Strategy, Product Management, Customer Success, and Services Leadership teams at Veeva, keeping everyone aligned and informed on program milestones and activities
• Develop strategic relationships with the customer’s IT and business executives. Work with them to define deployment, governance, and transformation roadmaps. Become the customer’s trusted advisor
• Develop implementation proposals and lead services contract negotiations
• Oversee the project execution performed by the Professional Services team. Act as the first line of defense for customer or internal escalations
• Ensure a smooth transition to, and oversee, the post-deployment application management teams

Requirements

• 12+ years in large-scale program management with software delivery in the Life Sciences or Healthcare sectors
• In-depth experience working with executives at customer sites to lead strategic engagements
• Track record of success leading diverse global teams to deliver large, complex technology implementations, delivering measurable business results
• Experience in technology strategy and roadmap development for large pharma customers
• Proven executive and communication skills
• Ability to critically and objectively interpret and evaluate information to effectively influence at the executive level
• Skills in problem resolution, negotiation, dealing with ambiguity, the establishment of effective processes, influencing without authority
• Works well with third parties: can organize and galvanize a disparate group of people, keeping cadence in the program high
• Based in North America with a priority on Eastern and Central Time Zone
• Travel requirements include typical travel of 25% but may be up to 50% based on customer requirements

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $100,000 - $200,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

#LI-Remote

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail].