Global Program Manager - Customer Delivery & Growth

IDEMIA Group; United States; On-site; USD 100,000 - 150,000; Full time

Job summary

IDEMIA is seeking a skilled Program Manager to lead customer programs throughout the contract lifecycle. You will be the primary IDEMIA contact, driving customer satisfaction and ensuring adherence to contract terms while coordinating across technical, purchasing, legal, and supply teams.

In this role, you will guide risk management, monitor KPIs, and manage P&L, revenue, and invoicing forecasts for programs of varying complexity.

Responsibilities

• Manages the customer relation by being IDEMIA's primary point of contact for the customer
• Seeks pro-actively customer satisfaction by soliciting customer feedback and searching for continuous improvement and new opportunities
• Makes sure the customer perform their obligations in order to allow IDEMIA to perform the work
• Leads and supports IDEMIA's program team (technical project team, purchasing, legal, supply, etc.) in order to achieve the program objectives
• Provides vision of key success factors and direction to all internal and external stakeholders, including key partners and key suppliers
• Ensures compliance with customer requirements
• Organizes and plans the work according to Program Management System process (DRIVE)
• Performs the tollgate reviews
• Monitors the KPIs of the Program
• Takes care of risk management
• Identifes issues or risks in collaboration with the technical project managers
• Makes sure mitigation plans are defined, identifies issues requiring escalation or help from the management
• Manages the Program Profit and Loss, gross margin, revenue and invoicing forecasts
• Manages contracts management
• Reinforce and ensures adherence to contract terms and conditions
• Leads autonomous programs of medium complexity (medium complexity: TCV under 5M euros, new customers or highly demanding customer, high level of customization)
• Coaches a Program Manager on programs with medium complexity
• Leads programs of high complexity (high complexity: TCV above 5M euros, highly demanding new customer or customer know to be unreliable, new products, complex industrial organization) with support or coaching from a Program Director

Job description

IDEMIA is seeking a skilled Program Manager to lead customer programs throughout the contract lifecycle. You will be the primary IDEMIA contact, driving customer satisfaction and ensuring adherence to contract terms while coordinating across technical, purchasing, legal, and supply teams.

In this role, you will guide risk management, monitor KPIs, and manage P&L, revenue, and invoicing forecasts for programs of varying complexity.