Global Product Support Engineer III

Jobtailor; California (MO); On-site; USD 75,000 - 110,000; Full time

Job summary

Jobtailor is seeking engineering professionals to develop start-up, retrofit, and maintenance procedures for new products. You will contribute to FMECA, address field issues with Engineering, and collaborate with Manufacturing on final tests and training materials.

You’ll also generate CENs, ISBs, and troubleshooting guides while stocking parts for AGS locations and enabling training with GTT. The role emphasizes cross-functional collaboration with Q&R, product support teams, and customers to

Responsibilities

• Develop new procedures and BKMs to service new products
• Contribute to the FMECA process
• Participate in or own first chamber Build & Test in Apps lab
• Solve issues or work with Engineering to address issues identified
• Work with Manufacturing to develop procedures and participate on New Product final test
• Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues
• Participate in or own CAPA process
• Conduct or facilitate Failure Analysis (FA) if needed
• Develop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals)
• Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required
• Collect process and qualification data to create product Best Known Methods (BKMs)
• Develop initial training package for new products and work with Global Technical Training (GTT) to develop training class
• Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shipping
• Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations

Job description

Responsibilities

• Develop new procedures and Best Known Methods (BKMs) to service new products
• Contribute to the FMECA process
• Participate in or own first chamber Build & Test in Apps lab
• Solve issues, or work with Engineering to address issues identified
• Work with Manufacturing to develop procedures and participate (if required) on New Product final test
• Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues
• Participate in or own CAPA process
• Conduct or facilitate Failure Analysis (FA) if needed
• Develop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals)
• Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required
• Collect process and qualification data to create product Best Known Methods (BKMs)
• Develop initial training package for new products and work with Global Technical Training (GTT) to develop training class
• Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shipping
• Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations