Global Product Support Engineer III - CMP

Applied Materials; Austin (TX); On-site; USD 108,000 - 148,500; Full time

Job summary

Applied Materials is seeking a full-time professional in Austin, TX, to develop new procedures and Best Known Methods for new products. The role involves working closely with various teams, including Engineering and Manufacturing, to ensure successful product service and support.

Qualified candidates will demonstrate problem-solving skills, interpersonal skills, and leadership. The position requires travel of up to 50% and does not support relocation.

Qualifications

• Demonstrates conceptual and practical expertise in own discipline.
• Acts as a resource for colleagues with less experience.
• Solves complex problems and takes a new perspective on existing solutions.

Responsibilities

• Develop new procedures and Best Known Methods (BKMs) to service new products.
• Participate in or own first chamber Build & Test in Apps lab.
• Work with Manufacturing to develop procedures for New Products.

Skills

Problem Solving

Interpersonal Skills

Leadership

Functional Knowledge

Business Expertise

Job description

Salary & Location

$108,000.00 - $148,500.00

Austin, TX, Santa Clara, CA

Key Responsibilities

• Develop new procedures and Best Known Methods (BKMs) to service new products.
• Contribute to the FMECA process.
• Participate in or own first chamber Build & Test in Apps lab. Solve issues, or work with Engineering to address issues identified.
• Work with Manufacturing to develop procedures and participate (if required) on New Product final test.
• Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues.
• Participate in or own CAPA process. Conduct or facilitate Failure Analysis (FA) if needed.
• Develop and document procedures to install (start‑up), retrofit and maintain the product (Technical Product Manuals).
• Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required.
• Collect process and qualification data to create product Best Known Methods (BKMs).
• Develop initial training package for new products and work with Global Technical Training (GTT) to develop training class. Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shipping.
• Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations.

Functional Knowledge

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.

Business Expertise

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.

Leadership

• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements.

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information.

Impact

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies.

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus.

Additional Information

Time Type: Full time

Employee Type: Assignee / Regular

Travel: Yes, 50% of the Time

Relocation Eligible: No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at [e-mail], or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.