Global Product Support (GPS) Engineer II – (E2)

Applied Materials; Santa Clara (CA); On-site; USD 100,000 - 136,500; Full time

Job summary

Applied Materials in Santa Clara, CA is seeking a professional to develop and document procedures for servicing new products. You will apply your skills in problem-solving and utilize your expertise in hand tools and diagnostics to contribute significantly to team efforts.

This role requires collaboration with Quality & Reliability groups and training Customer Engineers. Opportunities for relocation may be available, and the position entails some travel.

Qualifications

• Experienced in using hand tools like wrenches and drivers.
• Skilled in electronic diagnostic analysis for hardware issues.
• Familiarity with Microsoft Office suite for documentation and reporting.
• Ability to read and follow design schematics.

Responsibilities

• Develop new procedures and Best-Known Methods (BKMs) for servicing new products.
• Participate in first chamber Build & Test and resolve related issues.
• Work with Quality & Reliability group on Top Field Issues.
• Document procedures and training for new products.

Skills

Hand tools usage

Electronic diagnostic tools

Microsoft Office suite

Electrical schematics reading

Problem solving

Job description

Job Details

Location: Santa Clara, CA

Salary: $100,000.00 - $136,500.00

Key Responsibilities

• Develop new procedures and Best-Known Methods (BKMs) to service new products. Contribute to the FMECA process.
• Participate in, or own, first chamber Build & Test in Apps lab. Solve issues or work with Engineering to address issues identified. Work with Manufacturing to develop procedures and participate (if required) on New Product final test.
• Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues. Participate in, or own, CAPA process. Conduct or facilitate Failure Analysis (FA) if needed.
• Develop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals).
• Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required.
• Collect process and qualification data to create product Best Known Methods (BKMs).
• Develop initial training package for new products and work with Global Technical Training (GTT) to develop training class. Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shipping.
• Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations.

Functional Knowledge

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.

Business Expertise

• Has knowledge of best practices and how own area integrates with others.

Leadership

• No supervisory responsibilities, but acts as a resource for colleagues with less experience.

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information.

Impact

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies.

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus.

Additional Skills

Capable and experienced in the use of hand tools (e.g. wrenches, drivers) and electronic diagnostic tools (e.g. oscilloscopes, multimeters).

Skilled in working with hands and able to read and follow design schematics (electrical, pneumatic, gas).

Familiar and experienced with Microsoft Office suite, using Microsoft Word, PowerPoint, and Excel.

Capable to perform electronic device diagnostic analysis when given hardware to diagnose electric motors, high power delivery systems, gas flow systems.

Travel

Yes, 20% of the time

Relocation Eligible

Yes

Equal Opportunity Employer

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.