Global Product Support (GPS) Engineer III – (E3)

Applied Materials; Santa Clara (CA); On-site; USD 124,000 - 171,000; Full time

Benefits offered by this job

Comprehensive benefits package

Bonus and stock award program

Relocation support

Job summary

Applied Materials in Santa Clara is seeking a skilled individual to develop new procedures and Best-Known Methods for service. The role involves collaboration with Engineering to solve product issues and training Customer Engineers on new installations.

The ideal candidate will have hands-on experience with tools, strong problem-solving skills, and the ability to create effective documentation. This position offers full-time employment with relocation eligibility and travel opportunities.

Qualifications

• Demonstrates conceptual and practical expertise in own discipline.
• Solves complex problems; takes new perspectives on existing solutions.
• Capable of reading and following design schematics (electrical, pneumatic, gas).

Responsibilities

• Develop new procedures and Best‑Known Methods (BKMs) to service new products.
• Work with Engineering to address issues identified.
• Partner with Quality & Reliability group to review and address Top Field Issues.
• Develop and document procedures to install and maintain the product.
• Train Customer Engineers and Process Engineers assigned to customers.

Skills

Capable and experienced in the use of hand tools

Skilled in working with hands

Familiar with Microsoft Office suite

Capable to perform electronic device diagnostic analysis

Job description

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting‑edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Salary: $124,000.00 – $171,000.00
Location: Santa Clara, CA

Key Responsibilities

• Develop new procedures and Best‑Known Methods (BKMs) to service new products. Contribute to the FMECA process.
• Participate in, or own, first chamber Build & Test in Apps lab. Solve issues, or work with Engineering to address issues identified. Work with Manufacturing to develop procedures and participate (if required) on New Product final test.
• Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues. Participate in, or own, CAPA process. Conduct or facilitate Failure Analysis (FA) if needed.
• Develop and document procedures to install (start‑up), retrofit and maintain the product (Technical Product Manuals).
• Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required.
• Collect process and qualification data to create product Best‑Known Methods (BKMs).
• Develop initial training package for new products and work with Global Technical Training (GTT) to develop training class. Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shipping.
• Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations.

Functional Knowledge

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.

Business Expertise

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.

Leadership

• No supervisory responsibilities, but acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements.

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information.

Impact

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies.

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus.

Additional Skills

Capable and experienced in the use of hand tools (e.g., Wrenches, drivers) and electronic diagnostic tools (e.g., Oscilloscopes, Multimeters).

Skilled in working with hands and be able to read and follow design schematics (electrical, pneumatic, gas).

Familiar and experienced with Microsoft Office suite, using Microsoft Word, PowerPoint, and Excel.

Capable to perform electronic device diagnostic analysis when given hardware to diagnose electric motors, high‑power delivery systems, gas flow systems.

Additional Information

Time Type: Full time

Employee Type: Assignee / Regular

Travel: Yes, 20% of the Time

Relocation Eligible: Yes

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job‑related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the target total cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Equal Opportunity Employer Statement

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

Accessibility Notice

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