Global Product Service Leader

KLA; Phoenix (AZ); On-site; USD 181,000 - 308,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company matching

Employee stock purchase program

Job summary

KLA in Milpitas, CA is seeking a Product Service Manager to own the customer experience and the unit economics of a product family across its install-base lifetime, from field readiness to mature-fleet sustaining.

You will own Cost of Service, customer satisfaction, escalation governance, fleet availability, and field readiness for new product introductions, guiding decisions across NPI, Sustaining, Tech Support, and Engineering.

Qualifications

• 8+ years in semiconductor capital equipment service, engineering, or operations with 3+ years in a leadership role.
• Bachelor's degree or higher in related field.
• 8+ years leading with 4+ years of management experience.

Responsibilities

• Own customer experience & escalation governance across the product family.
• Set per-product Cost of Service targets by product, region, and division.
• Own product-family availability commitments: MTBF, MTTR, escalation duration.

Skills

Wafer handling

AI tooling

Data analytics

SQL

Python

Leadership

Financial fluency

Education

Bachelor's in Mechanical/Electrical/Industrial engineering

Master's preferred

Tools

Snowflake

Power BI

Streamlit

SQL

Python

R

Job description

KLA in Milpitas, CA is seeking a Product Service Manager to own the customer experience and the unit economics of a product family across its install-base lifetime, from field readiness to mature-fleet sustaining.

You will own Cost of Service, customer satisfaction, escalation governance, fleet availability, and field readiness for new product introductions, guiding decisions across NPI, Sustaining, Tech Support, and Engineering.