Global Product Communications Lead — Trust, Safety & AI

TikTok Inc.; San Jose (CA); On-site; USD 159,000 - 272,000; Full time

Job summary

TikTok Inc. is seeking an experienced communications leader to steer product communications for major launches and feature updates, coordinating with product, legal, policy, and regional teams to shape messaging for media, stakeholders, and internal partners worldwide.

The role requires crafting compelling narratives, building strong relationships with product leaders and technology media, and providing strategic counsel on proactive announcements and sensitive issues across time zones.

Qualifications

• Extensive product communications experience in tech/consumer technology.
• Track record of leading high-profile product launches and global programs.
• Experience translating product strategy into clear narratives and messaging.
• Experience managing sensitive issues and reputational risk.

Responsibilities

• Lead global product communications for TikTok launches and key moments.
• Define and evolve clear product narratives for broad audiences including media and policymakers.
• Collaborate with product, marketing, legal, public policy, trust & safety, and regional teams.
• Provide strategic counsel on proactive announcements and sensitive issues.
• Build relationships with product leaders and media to shape communication strategies.
• Drive end-to-end planning including messaging, press strategy, Q&As, and executive talking points.
• Strengthen risk review processes and ensure communications are accurate and compliant.
• Develop scalable processes to improve cross-functional coordination and launch readiness.

Skills

Strong writing

Stakeholder management

Cross-functional collaboration

Project management

Time zone coordination

Education

Bachelor’s degree or above in Communications, Journalism, Public Relations, Marketing

Job description

TikTok Inc. is seeking an experienced communications leader to steer product communications for major launches and feature updates, coordinating with product, legal, policy, and regional teams to shape messaging for media, stakeholders, and internal partners worldwide.

The role requires crafting compelling narratives, building strong relationships with product leaders and technology media, and providing strategic counsel on proactive announcements and sensitive issues across time zones.