Global Process Owner - GBS

1 DexCom Inc; San Diego (CA); On-site; USD 164,000 - 274,000; Full time

Benefits offered by this job

Comprehensive benefits

Growth opportunities

Career development programs

Global impact of CGM technology

Job summary

Dexcom is seeking an experienced senior leader in San Diego to drive global tech-support strategy, governance, and digital transformation for CGM solutions. You will partner with Product, IT, CX, Quality, and Regulatory to deliver proactive, outcomes-focused support and scalable processes across regions.

The role emphasizes strong executive presence, stakeholder influence, and the ability to lead large, diverse teams to achieve reliability and growth in a fast-paced MedTech environment.

Qualifications

• Bachelor’s Degree required.
• 13+ years of relevant experience.
• 8+ years people management experience.

Responsibilities

• Architect the future with key stakeholders.
• Partner with Product, IT, Quality, Regulatory, CX.
• Create proactive support strategy with KPI targets.
• Lead digital transformation using automation and AI.
• Ensure governance, controls, and regulatory compliance.

Skills

GPO experience

Digital transformation

Automation

AI platforms

Executive presence

Stakeholder management

Education

Bachelor's Degree

Tools

ServiceNow

Salesforce

Genesys

AI platforms

Job description

The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health. We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team: Dexcom has been ranked in the Top 10 on Forbes "Best Customer Service" list 2 years in a row. The Technical Support team is redefining how MedTech support is delivered, customer obsessed, technology first and outcome driven. We're building intelligent support layers that guide patients, providers, and partners through seamless journeys anchored on customer success.

Where you come in:

• Engage Stakeholders & Architect the Future
• Build strong partnerships within Tech Support and with internal teams like Product Management, CX, IT, Quality, and Regulatory.
• Create a proactive support service strategy that anticipates customer needs and exceeds expectations.
• Turn business goals into creative solutions with KPIs that boost customer success, retention, and profits.
• Benchmark relentlessly and raise the bar for industry-leading outcomes Design for Reliability & Governance Harmonize and standardize global processes for agility, quality, and excellence.
• Establish strong controls, documentation, and compliance to maintain reliability and meet regulations.
• Lead regular audits and risk reviews, proactively safeguarding operational integrity.
• Lead Digital Transformation & Innovation Drive impactful transformation using digital platforms, automation, and AI.
• Create seamless, human-centric support journeys - empowering customers with self-service and omnichannel solutions.
• Deliver proactive, personalized experiences that drive measurable business value.
• Lead empowered global teams Lead, mentor, and energize a world-class global team.
• Foster a culture of trust, innovation, and continuous improvement - where customer obsession, reliability, and outcomes are at the core.

What makes you successful:

You are a strategic operator with proven GPO experience in GBS/MedTech, renowned for setting bold strategies and consistently delivering exceptional results across global operations. You excel as a digital-first value creator, leveraging automation, AI, and analytics (e.g., ServiceNow, Salesforce, Genesys, AI platforms) to modernize support and drive measurable business outcomes. You have a strong track record in driving Design for Reliability & Governance, building robust controls, auditability, and compliance (FDA/ISO 13485/GDPR/HIPAA/SOX) with a DFR mindset - no surprises, reliability by design. You possess exceptional communication skills and executive presence, influencing and engaging diverse stakeholder groups across cultures, geographies, and functions. You are recognized for being relentlessly results-oriented and agile, demonstrating the discipline and motivation to lead through complexity and scale impact in dynamic, fast-paced environments. You have built and scaled high-performing teams, recruiting top talent, designing effective organizational structures, and aligning capabilities with strategic goals.

What you’ll get:

• A front row seat to life changing CGM technology.
• Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Experience and Education Requirements:

• Typically requires a Bachelor’s Degree
• Typically with at least 13 years of relevant experience
• Typically with at least 8 years people management experience

Travel Required: 15-25%

Salary: $164,200.00 - $273,600.00

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Dexcom's AAP may be viewed upon request by contacting Talent Acquisition at [e-mail].

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Dexcom Talent Acquisition at [e-mail].

Meritain, an Aetna Company, creates and publishes the Machine-Readable Files on behalf of Dexcom. To link to the Machine-Readable Files, please click on the URL provided: https://health1.meritain.com/app/public/#/one/insurerCode=MERITAIN_I&brandCode=MERITAINOVER/machine-readable-transparency-in-coverage?reportingEntityType=TPA_19874&lock=true