Global Privacy Operations Lead

Wayfair; Boston (MA); Hybrid; USD 120,000 - 170,000; Full time

Job summary

Wayfair is seeking a Privacy Operations Manager to lead the Privacy Operations team, owning core privacy tooling and daily operations such as data mapping, rights requests, and policy maintenance.

You will partner with legal, cybersecurity and marketing tech to support incident responses, conduct privacy assessments, and advance data governance and consent management in a hybrid Boston-based role.

Qualifications

• 3+ years of experience in operations or product management, including responsibility for managing processes and cross-functional initiatives end-to-end.
• A strong technical background and understanding of Wayfair’s data infrastructure.
• Experience managing personnel and providing a productive, collaborative and motivating work environment.
• Bachelor’s Degree required.
• Excellent analytical and problem-solving skills.
• Highly effective, business-friendly and persuasive writing and communication skills with the ability to quickly build trust with stakeholders.
• Organized and able to prioritize, multi-task, meet deadlines and maintain flexibility in a fast-paced, ambiguous and changing environment.
• Curiosity and willingness to learn about and embrace new skills and technologies.
• Self-motivated to seek out challenges and tenacious in pursuit of excellent outcomes; willing to roll-up sleeves, pitch-in and tackle problems proactively.

Responsibilities

• Manage the operational implementation of relevant privacy requirements in assigned jurisdictions (e.g., US, Canada, EU/UK, China, and India).
• Stay abreast of privacy and AI regulations, standards and industry best practices with support from legal and privacy leadership and communicate and train internal stakeholders.
• Lead, coach and develop a team of Privacy Analysts, establishing priorities and KPIs, supporting professional development and fostering a high-performing operational team.
• Support business initiatives by providing timely and pragmatic operational privacy assessments.
• Maintain core systems of record for privacy programs (data map, data transfers mechanisms, cookie registry, etc.).
• Contribute to the evolution of the privacy program by identifying and defining areas for improvement, conducting gap analyses and putting new procedures in place to mitigate privacy risk across the company.

Skills

Privacy ops

Team leadership

Data mapping

Cross-functional

Policy maintenance

Cookies review

Regulatory know-how

Communication skills

Education

Bachelor's Degree

Tools

Data mapping software

Privacy management tools

Job description

Wayfair is seeking a Privacy Operations Manager to lead the Privacy Operations team, owning core privacy tooling and daily operations such as data mapping, rights requests, and policy maintenance.

You will partner with legal, cybersecurity and marketing tech to support incident responses, conduct privacy assessments, and advance data governance and consent management in a hybrid Boston-based role.