Senior Operations Manager

Wayfair; South Elgin (IL); On-site; USD 140,000 - 159,000; Full time

Job summary

Wayfair is seeking an experienced Operations leader in South Elgin, IL to oversee fulfillment center operations and drive year-over-year improvements. You will lead a high-performing team, focus on safety, quality, throughput, and customer experience, and partner with cross-functional teams to implement strategies that improve efficiency and profitability.

The role requires 5+ years in related leadership, Lean/Six Sigma experience, and a data-driven approach to optimization in a fast-growing

Qualifications

• 5+ years in e-commerce, supply chain, operations, or logistics leadership.
• Lean or Six Sigma experience is highly valued.
• People-centric leader who can motivate teams in rapid growth.
• Strong data-driven mindset to interpret metrics and implement solutions.
• Entrepreneurial, able to manage multiple priorities with high organization.

Responsibilities

• Leadership & Culture: Build and lead a high-performing team of Operations Managers and Supervisors.
• Operational Excellence: Oversee daily fulfillment center operations and end-to-end metrics.
• Continuous Improvement: DriveLean initiatives to improve quality and throughput.
• Cross-Functional Partnership: Coordinate with network management, transportation, S&OP, engineering, and inventory planning.
• Strategy & Innovation: Support operational strategy to hit revenue and profitability goals.
• Communication: Report trends and improvements to senior leadership.

Job description

Location: South Elgin, IL | Job Type: Full Time | Annual Base Salary: $139,816 - 159,101

At this time, Wayfair will not sponsor applicants for employment authorization for this position for the following work visas: STEM OPT EAD, H-1B, H-1B1, E-3, O-1, J-1, or TN

We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you—driven, collaborative, and adaptable in a fast-paced environment. To maintain our exceptional delivery standards, the Wayfair Fulfillment team plays a critical role in driving customer satisfaction and repeat business. We are building a premier, asset-based fulfillment network that speeds up deliveries, adds high-value services, and minimizes damage. We are looking for talented leaders to join our growing team—your professional home awaits you at Wayfair!

What You’ll Do

• Leadership & Culture: Build and lead a high-performing team of Operations Managers and Supervisors, fostering a strong culture of safety, employee engagement, and collaboration.
• Operational Excellence: Oversee daily fulfillment center operations, monitoring end-to-end metrics to exceed business plans for safety, quality, throughput, and customer experience.
• Continuous Improvement: Drive quality, process change, and Lean initiatives to streamline operations and deliver year-over-year performance improvements.
• Cross-Functional Partnership: Collaborate with network management, transportation, S&OP, engineering, and inventory planning to coordinate complex, large-scale projects.
• Strategy & Innovation: Support operational strategy to hit revenue and profitability goals, contributing to the development of new tools, technologies, and workflows.
• Communication: Regularly communicate performance trends, strategic insights, and operational improvements to senior leadership and the broader organization.

What You’ll Need

• Experience: 5+ years in e-commerce, supply chain, operations, or logistics leadership.
• Process Expertise: Proven background in workflow optimization, throughput analysis, and defect reduction (Lean or Six Sigma experience is highly valued).
• People Leadership: Track record as a people-centric leader who can motivate teams, delegate effectively, and drive results in a rapid-growth environment.
• Analytical Skill: Strong data-driven mindset with the ability to interpret complex metrics and implement actionable solutions.
• Project Management: Entrepreneurial self-starter capable of managing multiple competing priorities with high organization and attention to detail.
• Collaboration: Exceptional communication skills with the ability to influence senior stakeholders and align cross-functional teams.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [e-mail].