Global Prism Delivery Lead (Data & Reporting)

Clearwater Analytics; Boise (ID); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k)

PTO

Parental leave

Medical leave

STD/LTD insurance

Job summary

Clearwater Analytics in Boise, Idaho seeks a dynamic Head of Prism Operations to lead a distributed team of engineers, analysts, and delivery specialists. You will own end-to-end Prism implementations, ensuring quality, timeliness, and client satisfaction while coordinating across Boise, Edinburgh, and India.

The role requires hands-on data engineering depth, strong client-facing communication, and a track record of delivering in cross‑functional, fast‑moving environments.

Qualifications

• Experience leading data engineering and client reporting initiatives.
• Proven ability to drive delivery excellence and manage escalations.
• Strong communication with executive stakeholders in a matrix organization.

Responsibilities

• Leads a distributed team across Boise, Edinburgh, and India (15+) in delivering Prism implementations.
• Owns end-to-end delivery, ensuring quality, timeliness, and client satisfaction.
• Acts as primary escalation point for client issues and drives rapid resolution.
• Partners with Sales to scope, support, and close Prism opportunities.
• Collaborates with Product Management to surface client feedback and prioritize enhancements.
• Manages team performance through regular 1-on-1s, goal setting, and career development.
• Establishes and monitors project metrics and implements process improvements to reduce escalations.
• Integrates new team members from acquisitions and aligns culture and processes.
• Coordinates coverage across time zones to support a global client base.

Skills

Data pipeline design

SQL proficiency

Client reporting

Escalation management

Distributed teams

Problem solving

Product environments

Education

Bachelor’s degree in CS/Engineering/Finance

Advanced degree a plus

Tools

Reporting platforms

Job description

Clearwater Analytics in Boise, Idaho seeks a dynamic Head of Prism Operations to lead a distributed team of engineers, analysts, and delivery specialists. You will own end-to-end Prism implementations, ensuring quality, timeliness, and client satisfaction while coordinating across Boise, Edinburgh, and India.

The role requires hands-on data engineering depth, strong client-facing communication, and a track record of delivering in cross‑functional, fast‑moving environments.