Global Premium Service Leader, Corporate Banking

Citi

New Castle (DE)

On-site

USD 170,000 - 300,000

Full time

14 days+

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Benefits offered by this job

Discretionary incentive awards

Medical, dental & vision coverage

401(k)

Job summary

Citi, based in New Castle, Delaware, seeks a Global CitiService Corporates Premium Service Manager Head to lead the Premium Model function and deliver outstanding service for Fortune 500 clients. You will drive strategic initiatives, align Sales, Product, Technology, and Operations, and elevate client experience across regions.

This role demands 15+ years of leadership experience, global exposure, and a proven track record in transformation programs, risk management, and high-stakes

Qualifications

15+ years relevant experience.
Proven thoughtful and progressive leadership with effective communication at all levels.
Strategic business acumen with global experience.
Strong problem analysis and solution skills.
Leadership in complex, global operations with influence across teams.
Experience in remote collaboration and risk management.

Responsibilities

Define and implement the strategic vision for the CitiService Corporates Premium Model function.
Direct global transformation initiatives to ensure consistent service delivery.
Build and maintain strong client relationships and advocate for client needs.

Skills

Leadership

Global experience

Strategic planning

Client relationship

Communication

Problem solving

Education

Bachelor's degree

Master’s degree

Job description

This role demands 15+ years of leadership experience, global exposure, and a proven track record in transformation programs, risk management, and high-stakes

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