Global Premium Corporate Services Leader

Citigroup Inc.; Christiana Acres (DE); On-site; USD 170,000 - 300,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) plan

Wellness programs and PTO

Job summary

Citigroup Inc. in New Castle, Delaware, United States seeks a senior leader to head the Global CitiService Corporates Premium Model.

You will drive strategic planning, transformation, and cross-functional execution for multinational corporate clients, ensuring consistent service delivery and exceptional client experience. The role oversees a global team of Service Manager Leads, partnering with Product, Sales, Operations, Technology, and Client Coverage to support growth, retention, and

Qualifications

• 15+ years relevant experience.
• Proven thoughtful and progressive leadership with effective communication at all levels.
• Strategic business acumen with global experience.
• Strong leadership and management capabilities in complex global operations.
• Compliance and regulatory knowledge and risk awareness.

Responsibilities

• Define and implement strategic vision for transformation of Global CitiService Corporates Premium Model.
• Direct execution of global transformation initiatives with consistent service delivery.
• Act as trusted partner to Sales, Banking, and Client Experience globally to drive growth.
• Maintain strong client focus and advocate for client needs and satisfaction.

Skills

Leadership

Strategic thinking

Global experience

Communication

Problem solving

Remote collaboration

Risk awareness

Education

Bachelor's degree

Master’s degree preferred

Job description

Citigroup Inc. in New Castle, Delaware, United States seeks a senior leader to head the Global CitiService Corporates Premium Model.

You will drive strategic planning, transformation, and cross-functional execution for multinational corporate clients, ensuring consistent service delivery and exceptional client experience. The role oversees a global team of Service Manager Leads, partnering with Product, Sales, Operations, Technology, and Client Coverage to support growth, retention, and