Global Corporate Premium Services Leader

Citibank (Switzerland) AG; New Castle (DE); Hybrid; Confidential; Full time

Job summary

Citibank (Switzerland) AG in New Castle, Delaware is seeking a Global CitiService Corporates Premium Model Head to lead the Premium Model function for multinational corporate clients. This role defines the client service strategy and drives global transformation across regions.

You will partner with Sales, Product, Operations, Technology, and Client Coverage to deliver consistent service excellence and an outstanding client experience worldwide.

Qualifications

• 15+ years relevant experience in global operations and client management.
• Proven leadership across matrixed, remote teams.
• Strong strategic business acumen with global experience.
• Compliance and regulatory experience in financial services.
• Excellent communication and stakeholder management.

Responsibilities

• Define and drive strategic vision for CitiService Premium Model globally.
• Lead client relationships and act as client advocate.
• Ensure operational excellence, risk controls, and regulatory compliance.
• Develop talent and manage cross-functional teams.

Skills

Strategic leadership

Client relationship management

Operational excellence

Regulatory compliance

Remote collaboration

Education

Bachelor's degree

Master’s degree preferred

Job description

Citibank (Switzerland) AG in New Castle, Delaware is seeking a Global CitiService Corporates Premium Model Head to lead the Premium Model function for multinational corporate clients. This role defines the client service strategy and drives global transformation across regions.

You will partner with Sales, Product, Operations, Technology, and Client Coverage to deliver consistent service excellence and an outstanding client experience worldwide.