Global People Operations Partner

SmartBear; Somerville (MA); On-site; USD 95,000 - 110,000; Full time

Job summary

SmartBear’s Somerville, MA headquarters seeks a People & Culture Operations Partner to support benefits, payroll, and compliance across a global team. You will handle inquiries, drive employee relations, and help optimize HR processes within a hybrid workspace.

You will collaborate with a distributed team, ensuring accurate benefit administration, timely payroll support, and adherence to local laws while fostering a positive employee experience in a fast-paced tech environment.

Qualifications

• 3–5+ years of experience in an HR Coordinator, HR Generalist, People Operations, or similar People & Culture role.
• Strong understanding of HR compliance, benefits administration, leaves, and employee relations.
• Excellent verbal and written communication skills.
• Self-starter who can drive projects across a global, distributed team.
• Strong organizational skills and analytical abilities with Excel.

Responsibilities

• Report to the Sr. Director, People Operations, and partner with the global People & Culture team.
• Own and support key P&C programs including benefits, COBRA, leaves of absence, payroll support, investigations, performance management, employee engagement, and training compliance.
• Own operational support for U.S. benefits programs and support benefits administration across global offices.
• Handle employment inquiries and escalate complex matters as needed.
• Collaborate with managers to support engagement, performance, retention, and development.
• Participate in employee relations meetings, investigations, and terminations with confidentiality.
• Assist with immigration processes and generate reports on P&C metrics.
• Coordinate with global P&C teams to align processes across offices.

Skills

Benefits administration

Employee relations

Payroll support

HR compliance

Excel

ADP

BambooHR

HRIS

Communication skills

Tools

BambooHR

ADP

Job description

SmartBear’s Somerville, MA headquarters seeks a People & Culture Operations Partner to support benefits, payroll, and compliance across a global team. You will handle inquiries, drive employee relations, and help optimize HR processes within a hybrid workspace.

You will collaborate with a distributed team, ensuring accurate benefit administration, timely payroll support, and adherence to local laws while fostering a positive employee experience in a fast-paced tech environment.