Global People & Culture Operations Partner

Capital Factory; Somerville (MA); Hybrid; USD 95,000 - 110,000; Full time

Job summary

SmartBear, headquartered in Somerville, MA, is seeking an HR Coordinator/People Operations role to support global P&C programs, benefits, compliance, and employee engagement within a distributed team. You will work with colleagues across Europe and India to ensure consistent processes and a superior employee experience.

The role emphasizes benefits administration, immigration support, and HR compliance, with a hybrid work setup and local proximity to Somerville, MA.

Qualifications

• 3–5+ years of experience in an HR Coordinator, HR Generalist, People Operations, or similar People & Culture role, with global or distributed workforce experience.

Responsibilities

• Own and support key P&C programs including benefits, COBRA, leaves of absence, payroll support, investigations, performance management, employee engagement, and mandatory training compliance.
• Own operational support for U.S. benefits programs and support benefits administration across global offices, including open enrollment, policy updates, vendor coordination, payroll deductions, employee questions, and communications.
• Handle employment-related inquiries from employees and managers, escalating complex matters to P&C team members.
• Partner with managers to provide consultative support across employee engagement, performance management, retention, and talent development.
• Participate in employee relations meetings, investigations, and terminations while maintaining professionalism and confidentiality.
• Support compliance with federal, state, and local employment requirements, partnering with internal and external experts.
• Assist with immigration processes and generate reports on key P&C metrics.
• Collaborate with P&C colleagues across SmartBear’s global offices to align processes and deliver a consistent employee experience.

Skills

HR compliance

Benefits administration

Employee relations

Communication

Organizational skills

Analytical skills

Excel

Team collaboration

Tools

BambooHR

ADP

Job description

SmartBear, headquartered in Somerville, MA, is seeking an HR Coordinator/People Operations role to support global P&C programs, benefits, compliance, and employee engagement within a distributed team. You will work with colleagues across Europe and India to ensure consistent processes and a superior employee experience.

The role emphasizes benefits administration, immigration support, and HR compliance, with a hybrid work setup and local proximity to Somerville, MA.