Global PCS Service Operations Director | Hybrid/Remote

Nextpower LLC, USA; Mesa (AZ); Híbrido; USD 180.000 - 280.000; Jornada completa

Descripción de la vacante

Nextpower seeks a Director of Global Service Operations to lead service for PV solar and battery storage systems. You will shape global service strategy, build regional teams, and drive safe, reliable, and high-quality customer support across lifecycle stages.

The role requires extensive leadership, cross-functional collaboration, and a strong focus on service performance and business outcomes, with frequent travel and US-based hybrid/remote options.

Formación

• Bachelor’s degree in electrical engineering, energy systems, or related field.
• 7+ years of experience in power electronics, renewable energy, field service, or technical operations.
• At least 5 years leading service, commissioning, or technical support teams across multiple regions.
• Experience with utility-scale solar inverters, battery storage power conversion systems, or related grid equipment.
• Demonstrated experience managing customer escalations and coordinating responses to complex equipment incidents.

Responsabilidades

• Define and execute the global service strategy for PV solar and battery storage power conversion systems.
• Lead regional service teams and service partners, setting expectations for safety, response times, quality, and customer experience.
• Establish robust service processes for safety, commissioning, maintenance, troubleshooting, warranty, and upgrades.
• Develop scalable operating models with regional coverage, staffing, parts strategy, and partner capabilities.
• Monitor service performance and KPIs focused on reliability, response, and cost effectiveness.
• Coordinate cross-functional incident response and ensure field teams have necessary tools and training.

Educación

Bachelor’s degree in electrical engineering, energy systems, or related field

Descripción del empleo

Nextpower seeks a Director of Global Service Operations to lead service for PV solar and battery storage systems. You will shape global service strategy, build regional teams, and drive safe, reliable, and high-quality customer support across lifecycle stages.

The role requires extensive leadership, cross-functional collaboration, and a strong focus on service performance and business outcomes, with frequent travel and US-based hybrid/remote options.