Global Payments & Trade Platform Director

BNY; Pittsburgh (Allegheny County); On-site; USD 150,000 - 210,000; Full time

Job summary

BNY seeks a Senior Director to lead Global Payments & Trade Platform Operations from Pittsburgh. You will guide end-to-end operational strategy across Trade Finance, Benefit Disbursements, Banking-as-a-Service, and Channels/API, ensuring excellence in performance, risk control, and client experience.

You will drive data-driven decisioning, scale intelligent automation, and lead cross-functional teams across regions while embedding Lean/Agile practices and continuous improvement.

Qualifications

• Bachelor’s degree or the equivalent combination of education and experience is required; advanced/graduate degree preferred.
• 15+ years total work experience, with 5–7 years in management.
• Deep operational expertise across service delivery, core operations, regulatory and market requirements.
• Proven track record leading large, multi-site operations with strong client focus.

Responsibilities

• Own the Global Payments & Trade operations strategy, operating model, and performance outcomes.
• Lead global teams; balance regional nuances with global consistency and scalability.
• Shape capacity planning, workforce strategy, and vendor/partner engagement.
• Drive operational readiness for new products, market infrastructures, and regulatory changes.
• Implement AI/ML use cases for repetitive tasks, anomaly detection, and intelligent workflow orchestration.
• Champion continuous improvement (Lean/Agile) with KPI uplift (STP, cost to serve, defect rate).
• Partner with Technology and Product to co-create target-state capabilities.
• Represent Operations in governance forums and manage client escalations.

Skills

Executive leadership

Operational strategy

Data literacy

AI/ML/automation

Risk & controls

Education

Bachelor’s degree

Advanced/Graduate degree preferred

Job description

BNY seeks a Senior Director to lead Global Payments & Trade Platform Operations from Pittsburgh. You will guide end-to-end operational strategy across Trade Finance, Benefit Disbursements, Banking-as-a-Service, and Channels/API, ensuring excellence in performance, risk control, and client experience.

You will drive data-driven decisioning, scale intelligent automation, and lead cross-functional teams across regions while embedding Lean/Agile practices and continuous improvement.