Digital Operations & Risk Director

Bank of America; Charlotte (NC); On-site; USD 126,000 - 193,000; Full time

Benefits offered by this job

Discretionary incentive eligible

Benefits eligible

Job summary

Bank of America is seeking an experienced professional to lead operational governance across Bill Payments and Transfers, owning audit engagements and driving risk-based improvements. You will partner with Product, Technology, Operations, Risk, Compliance, Legal and Control to ensure processes operate within established frameworks and drive sustainable issue resolution.

You will guide a broad program, oversee budgets and resources, and influence senior stakeholders through data-driven

Qualifications

• Minimum of 5 years of experience in operations, product management, operational risk, business controls, audit, compliance, governance, process improvement, program management, or a related business function.
• Experience leading or supporting operational governance, risk management, control oversight, audit engagement, issue management, or process improvement initiatives within a complex organization.
• Demonstrated ability to design, evaluate, and enhance metrics, controls, monitoring processes, and governance frameworks to support business objectives and operational effectiveness.
• Strong analytical and problem-solving skills with the ability to assess complex issues, identify trends and opportunities, and translate findings into actionable recommendations.
• Experience performing root cause analysis and driving cross-functional action plans to improve processes, controls, operational performance, or customer outcomes.
• Proven ability to influence and drive results across multiple stakeholder groups, including Product, Technology, Operations, Risk, Compliance, Legal, Audit, or equivalent business partners, without direct management authority.
• Excellent verbal and written communication skills, with the ability to communicate complex operational, governance, and risk-related topics to leadership and business partners. Strong attention to detail, organizational skills, and ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Contributes to the development of digital strategies and process transformations to deliver industry leading solutions with impactful business results
• Manages a large program or a portfolio of projects overseeing timeline, budgets, and resource allocation
• Promotes governance, risk management, and analytics best practices to drive roadmap and prioritization at the portfolio level
• Supports a program or portfolio business case, funding, progress status, promotion, and advocacy across the bank
• Crafts powerful narratives and storytelling to drive awareness and rally support amongst executives across the bank
• Builds alliances, negotiates, and influences stakeholders across multiple levels and functions within the bank to drive outcomes
• Demonstrates critical thinking and leverages findings and data to make informed decisions across digital delivery, prioritization, negotiation, hiring, and staffing activities

Skills

Business Acumen

Decision Making

Product Design and Development

Product Management

Program Management

Executive Presence

Oral Communications

Presentation Skills

Prioritization

Written Communications

Business Case Review

Hiring and Onboarding

Negotiation

Strategic Thinking

Talent Development

Job description

Bank of America is seeking an experienced professional to lead operational governance across Bill Payments and Transfers, owning audit engagements and driving risk-based improvements. You will partner with Product, Technology, Operations, Risk, Compliance, Legal and Control to ensure processes operate within established frameworks and drive sustainable issue resolution.

You will guide a broad program, oversee budgets and resources, and influence senior stakeholders through data-driven