Global Parts Orders Specialist — 2nd Shift

Caterpillar Financial Services Corporation; Morton (IL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) savings plans

Health Savings Account (HSA)

Flexible Spending Accounts (FSAs)

Career Development

Job summary

Caterpillar Inc. in Morton, IL, is seeking a Senior Parts Orders Analyst to support the movement of parts through the global supply chain and coordinate international shipments.

The role involves managing orders through invoicing, PGI and shipping documents, while collaborating with Customer Service, Carriers and Traffic teams to meet customer requirements. This is a 2nd shift on-site position with travel up to 10%.

Qualifications

• Analytical thinking and problem-solving skills to identify root causes.
• Strong data gathering and analysis abilities.
• Knowledge of materials handling and management in plants.
• Planning and organizing tasks and resources efficiently.
• Proven problem-solving capabilities in operational contexts.

Responsibilities

• Manage international parts order fulfillment activities, coordinating shipments with Supply Chain Services (SCS) and SCS China to ensure timely delivery to global customers.
• Process and monitor customer orders through invoicing, post goods issue (PGI) transactions, and shipment documentation.
• Oversee route management activities to ensure shipments are properly staged and prepared for their next destination.
• Collaborate with cross-functional teams to support the movement of parts through the global supply chain network.
• Communicate directly with customers to expedite critical orders, resolve issues, and provide exceptional customer service.
• Partner with international stakeholders to coordinate order execution and address shipment-related inquiries.
• Prepare, review, and print invoices while ensuring accuracy and compliance with established processes.
• Support the management of service commitments, including deferred and guaranteed shipment programs.
• Monitor order status and proactively identify opportunities to improve delivery performance and customer satisfaction.
• Develop working knowledge of multiple operational functions and processes to provide flexible support across the organization.
• Prioritize high-volume order activity during peak operational periods to ensure customer requirements are met.
• Maintain accurate transaction records and ensure timely completion of order processing activities.

Skills

Analytical thinking

Data gathering

Materials handling

Planning and organizing

Problem solving

Job description

Caterpillar Inc. in Morton, IL, is seeking a Senior Parts Orders Analyst to support the movement of parts through the global supply chain and coordinate international shipments.

The role involves managing orders through invoicing, PGI and shipping documents, while collaborating with Customer Service, Carriers and Traffic teams to meet customer requirements. This is a 2nd shift on-site position with travel up to 10%.