Senior Parts Orders Analyst

Caterpillar Financial Services Corporation; Morton (IL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) savings plans

Health Savings Account (HSA)

Flexible Spending Accounts (FSAs)

Career Development

Job summary

Caterpillar Inc. in Morton, IL, is seeking a Senior Parts Orders Analyst to support the movement of parts through the global supply chain and coordinate international shipments.

The role involves managing orders through invoicing, PGI and shipping documents, while collaborating with Customer Service, Carriers and Traffic teams to meet customer requirements. This is a 2nd shift on-site position with travel up to 10%.

Qualifications

• Analytical thinking and problem-solving skills to identify root causes.
• Strong data gathering and analysis abilities.
• Knowledge of materials handling and management in plants.
• Planning and organizing tasks and resources efficiently.
• Proven problem-solving capabilities in operational contexts.

Responsibilities

• Manage international parts order fulfillment activities, coordinating shipments with Supply Chain Services (SCS) and SCS China to ensure timely delivery to global customers.
• Process and monitor customer orders through invoicing, post goods issue (PGI) transactions, and shipment documentation.
• Oversee route management activities to ensure shipments are properly staged and prepared for their next destination.
• Collaborate with cross-functional teams to support the movement of parts through the global supply chain network.
• Communicate directly with customers to expedite critical orders, resolve issues, and provide exceptional customer service.
• Partner with international stakeholders to coordinate order execution and address shipment-related inquiries.
• Prepare, review, and print invoices while ensuring accuracy and compliance with established processes.
• Support the management of service commitments, including deferred and guaranteed shipment programs.
• Monitor order status and proactively identify opportunities to improve delivery performance and customer satisfaction.
• Develop working knowledge of multiple operational functions and processes to provide flexible support across the organization.
• Prioritize high-volume order activity during peak operational periods to ensure customer requirements are met.
• Maintain accurate transaction records and ensure timely completion of order processing activities.

Skills

Analytical thinking

Data gathering

Materials handling

Planning and organizing

Problem solving

Job description

Career Area

Supply Chain and Logistics

Job Description

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who care not just about the work we do – but also about each other. We are the makers, problem solvers and future work builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Our Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities, technology and operational excellence.

As a Senior Parts Orders Analyst, you will be responsible for assisting in the coordination of division of workflow for Operations, Customer Service, Carriers and other Traffic employees to help accomplish assigned responsibilities.

Additional Information

• This role is located in Morton, IL and does not offer relocation or sponsorship
• This role is 2nd Shift: Monday through Friday with rotational weekend coverage.
• This role is 100% on-site with no opportunities for hybrid or remote schedules.
• This role requires up to 10% domestic travel.

What You Will Do

• Manage international parts order fulfillment activities, coordinating shipments with Supply Chain Services (SCS) and SCS China to ensure timely delivery to global customers.
• Process and monitor customer orders through invoicing, post goods issue (PGI) transactions, and shipment documentation.
• Oversee route management activities to ensure shipments are properly staged and prepared for their next destination.
• Collaborate with cross-functional teams to support the movement of parts through the global supply chain network.
• Communicate directly with customers to expedite critical orders, resolve issues, and provide exceptional customer service.
• Partner with international stakeholders to coordinate order execution and address shipment-related inquiries.
• Prepare, review, and print invoices while ensuring accuracy and compliance with established processes.
• Support the management of service commitments, including deferred and guaranteed shipment programs.
• Monitor order status and proactively identify opportunities to improve delivery performance and customer satisfaction.
• Develop working knowledge of multiple operational functions and processes to provide flexible support across the organization.
• Prioritize high-volume order activity during peak operational periods to ensure customer requirements are met.
• Maintain accurate transaction records and ensure timely completion of order processing activities.

What You Have (Basic Requirements)

• Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.
• Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
• Materials Handling and Management: Knowledge of material handling and management in plants; ability to perform, monitor and improve processes related to storage, transportation and handling of raw and hazardous materials.
• Planning and Organizing: Knowledge of the process of planning and arranging tasks and resources; ability to plan and organize both time and resources to get things completed while structuring and maintaining work in a systematic and highly methodical way.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

What Will Set You Apart (Preferred Skills)

• 1–3 years of experience (or equivalent knowledge) in Operations, Expediting, Purchasing, and Traffic
• Strong communication skills with personnel at all levels, including suppliers and transportation carriers
• Strong PC skills (Office 365, Outlook)
• Strong EWM and yard management experience
• Experience with international shipping and global logistics operations.
• Knowledge of invoicing, PGI, and order fulfillment processes.
• Strong customer service and relationship management skills.
• Ability to work effectively with customers and business partners across different countries and time zones.
• Experience managing urgent customer requests and expediting critical orders.

What You Will Get

Through it all, we are one team – creating and delivering world-class components and solutions superior to the competition. Learn more about the Caterpillar Experience.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced‑carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Summary Pay Range

$28.70 - $43.10

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*