Global Partnerships Operations Director

Toptal; Boston (MA); On-site; USD 140,000 - 220,000; Full time

Job summary

Toptal is seeking a Director of Partnerships Operations to lead and execute strategic initiatives across the partnerships ecosystem supporting the Services business. You will shape the partnerships strategy, operating model, and collaborate with Sales, Legal, Finance, and Product to drive revenue growth.

Reporting to the Head of Customer Operations, the role emphasizes scalable processes, cross-functional collaboration, and driving co-sell motions with a portfolio of 40+ partners in a fully

Qualifications

• Bachelors degree is required.
• 8+ years of experience in partnerships operations, business operations, professional services, sales operations, process improvement, or a related role.
• Partnerships strategy and program management experience is required.
• Proven experience managing both strategic projects and day-to-day operations in a fast-paced, high-growth environment.
• Strong stakeholder management and cross-functional collaboration skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• End-to-end partnership lifecycle management: onboarding, contracting, enablement, marketplace listing, launch, tier progression, and reviews.
• Partner onboarding & administration: registrations, data collection, documentation, certifications, training, partner portal management.
• Marketplace & ecosystem operations: scale ecosystem across hyperscalers and partners.
• Cross-functional coordination across Practice Leaders, GTM/Sales, Legal, Finance, etc.
• Partner program & tier management: track requirements, benefits, commitments, and progression.
• GTM and co-sell enablement: coordinate sales enablement, listings, co-sell processes, internal adoption.
• Operating cadence & portfolio management: run steering committee calls; track pipeline, milestones, owners, next steps.
• Scalable processes and tooling: develop repeatable workflows, documentation, tracking, and systems.

Skills

Strategic partnerships ops

Cross-functional collaboration

Stakeholder management

Communication

Problem-solving

Ownership mindset

World-class individual contributor

Education

Bachelor7s degree

Tools

Salesforce

Tableau

Claude

Gemini

Slack

Google Suite

BigQuery

Job description

Toptal is seeking a Director of Partnerships Operations to lead and execute strategic initiatives across the partnerships ecosystem supporting the Services business. You will shape the partnerships strategy, operating model, and collaborate with Sales, Legal, Finance, and Product to drive revenue growth.

Reporting to the Head of Customer Operations, the role emphasizes scalable processes, cross-functional collaboration, and driving co-sell motions with a portfolio of 40+ partners in a fully