Director, Remote Partnerships Operations

Toptal; Charlotte (NC); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

401(k) plan

Health insurance

Dental & Vision

Job summary

Toptal is a global network of top talent in business, design, and technology. As Director of Partnerships Operations, you will lead strategic initiatives to grow Toptal’s Services business and develop the Partnerships strategy and operating model with a Partnerships leader.

Reporting to the Head of Customer Operations, you will collaborate across Sales, Talent Operations, Analytics, Product, and Finance to drive revenue growth, operational excellence, and efficiency.

Qualifications

• Bachelor’s degree is required.
• 8+ years of experience in partnerships operations, business operations, professional services, sales operations, process improvement, or a related role.
• Partnerships strategy and program management experience is required.
• Proven experience managing both strategic projects and day-to-day operations in a fast-paced, high-growth environment.
• High degree of ownership and a willingness to operate at both the strategic and executional levels.
• Strong stakeholder management and cross-functional collaboration skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• End-to-end partnership lifecycle management: Operationalize partnerships from partner identification and onboarding through contracting, enablement, marketplace listing, launch, tier progression, and ongoing partner reviews.
• Partner onboarding & administration: Own high-volume execution required to onboard and maintain partners, including registrations, applications, data collection, documentation, certifications, training requirements, and partner portal management.
• Marketplace & ecosystem operations: Build and manage the operating infrastructure required to scale a rapidly expanding ecosystem across hyperscalers, compute providers, model companies, and other marketplace partners.
• Cross-functional coordination: Orchestrate inputs and dependencies across Practice Leaders, GTM/Sales, Legal, Finance, and other internal teams to move partnerships forward and ensure deliverables are completed on time.
• Partner program & tier management: Track partner requirements, certifications, benefits, commitments, and progression through partner tiers, ensuring Toptal captures the full value of each partnership.
• GTM and co-sell enablement: Translate signed partnerships into executable GTM motions by coordinating sales enablement, listings, co-sell processes, and internal adoption across the sales organization.
• Operating cadence & portfolio management: Establish and run the partnerships steering committee call, maintaining visibility into pipeline, status, blockers, milestones, owners, and next steps across a growing portfolio of 40+ partner relationships.
• Scalable processes and tooling: Move the function away from manual, one-off execution by developing repeatable workflows, documentation, tracking, and systems that allow the partnership portfolio to scale efficiently.

Skills

Partnerships operations

Stakeholder management

Cross-functional collaboration

Communication

Problem-solving

Strategic thinking

Education

Bachelor’s degree

Tools

Salesforce

Tableau

Slack

Google Suite

BigQuery

Claude

Gemini

Job description

Toptal is a global network of top talent in business, design, and technology. As Director of Partnerships Operations, you will lead strategic initiatives to grow Toptal’s Services business and develop the Partnerships strategy and operating model with a Partnerships leader.

Reporting to the Head of Customer Operations, you will collaborate across Sales, Talent Operations, Analytics, Product, and Finance to drive revenue growth, operational excellence, and efficiency.