Partner Operations Director: Performance & Scale

ReturnPro; Miami (FL); On-site; USD 100,000 - 140,000; Full time

Job summary

A logistics and operations firm is seeking a Director of Partner Operations to lead the performance and governance of external operational partners. This essential role involves establishing and monitoring SLAs, driving operational efficiency, and ensuring partner relationships achieve measurable business value. The ideal candidate will possess extensive experience in operations and supply chain management, demonstrating strong performance management and a deep understanding of international logistics. This position is pivotal for optimizing cost structures and enhancing operational scalability within the organization.

Qualifications

• 8–12+ years of experience in operations, supply chain, partner/vendor management, or logistics environments.
• Proven experience managing third-party partners or 3PL relationships at scale.
• Strong background in performance management, SLA governance, and operational metrics.

Responsibilities

• Establish, monitor, and enforce partner SLAs and KPIs aligned with operational and financial goals.
• Build performance scorecards and conduct regular partner business reviews.
• Identify performance gaps and drive corrective action plans.

Skills

Performance management

SLA governance

Cost optimization

Operational efficiency

Collaboration with cross-functional teams

Education

Bachelor’s degree in Operations, Supply Chain, Business, or related field

MBA

Job description

A logistics and operations firm is seeking a Director of Partner Operations to lead the performance and governance of external operational partners. This essential role involves establishing and monitoring SLAs, driving operational efficiency, and ensuring partner relationships achieve measurable business value. The ideal candidate will possess extensive experience in operations and supply chain management, demonstrating strong performance management and a deep understanding of international logistics. This position is pivotal for optimizing cost structures and enhancing operational scalability within the organization.