Global Order Management Specialist

TD SYNNEX Co.; Clearwater (FL); On-site; MXN 360,000 - 480,000; Full time

Benefits offered by this job

Elective Benefits

Career Growth

Well-being Programs

Diversity & Inclusion

Job summary

TD SYNNEX in Mexico City seeks a dedicated professional to manage customer relationships and act as the primary contact for service-related issues. You will work with the operations, procurement, finance, and other departments to maintain SLAs and KPIs, analyze reports, escalate issues, and support data integrity across systems.

This role involves coordinating with global teams to ensure customer satisfaction and successful delivery of services.

Responsibilities

• Be the central contact for a number of customers and their supply chain business
• Manage and maintain a good working relationship within all areas of the Operational team, the procurement / supply chain teams and other TD SYNNEX departments such as Credit, Finance, Logistics, IT, Tax & Compliance etc.
• Effectively manage all incoming communication from the customer including telephone, email and system messaging
• Management of SLAs; TD SYNNEX KPIs
• Ensure reports are gathered, analysed and actioned upon to ensure compliance
• Escalate service level issues to internal stakeholders
• Support all internal data systems in order to maintain data integrity, and improve processes and service levels.
• Liaise with global counterparts to maintain global customer satisfaction
• Support Service Delivery Managers as required to successfully manage the customer relationship
• Escalate issues in a timely manner

Job description

Job Purpose:

Delivering an exceptional level of customer satisfaction for the Customer relationships on a day to day basis and be the customer's point of contact for all service related issues, ensuring TD SYNNEX fully meets its own financial KPIs and the customer's required Service Level Agreements (SLA's).

Responsibilities:

• Be the central contact for a number of customers and their supply chain business
• Manage and maintain a good working relationship within all areas of the Operational team, the procurement / supply chain teams and other TD SYNNEX departments such as Credit, Finance, Logistics, IT, Tax & Compliance etc.
• Effectively manage all incoming communication from the customer including telephone, email and system messaging
• Management of SLAs; TD SYNNEX KPIs
• Ensure reports are gathered, analysed and actioned upon to ensure compliance
• Escalate service level issues to internal stakeholders
• Support all internal data systems in order to maintain data integrity, and improve processes and service levels.
• Liaise with global counterparts to maintain global customer satisfaction
• Support Service Delivery Managers as required to successfully manage the customer relationship
• Escalate issues in a timely manner

TD SYNNEX Statement:

TD SYNNEX is committed to the full inclusion of all qualified individuals. As part of this commitment, TD SYNNEX will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your recruiter

TD SYNNEX is an Equal Opportunity Employer- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

At TD SYNNEX we embody our shared values of Collaboration, Accountability, Integrity, Excellence and Inclusion. Our organization strives to provide a diverse and inclusive environment for all our colleagues, company and community.

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.