Inside Account Manager

TD SYNNEX; Clearwater (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Elective Benefits

Career Growth Programs

Well-Being Initiatives

Diversity & Inclusion

Global Onboarding

Community Involvement

Job summary

TD SYNNEX is seeking an experienced Account Manager to own daily account contact, drive revenues, and develop strategic client solutions. You will resolve complex issues with minimal supervision and coordinate with TD executives as needed.

You will proactively manage accounts, analyze profitability, and identify opportunities to sell TD’s full portfolio of products and services, while delivering strategic business plans to management and guiding BI/vendor initiatives.

Qualifications

• Able to assimilate research data from a variety of sources, analyze, and recommend appropriate courses of action to take.
• Able to be diplomatic when handling calls/correspondence for Management.
• Able to identify needs and opportunities and develop action plans to address.
• Able to interact effectively with all levels of management.
• Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results.
• Able to prepare/analyze appropriate reports and other business correspondence.
• Able to serve as a resource to others in the resolution of complex problems and issues.
• Able to sort through numerical information and recognize trends and details.
• Able to think strategically and tactically.
• Possesses strong organizational and time management skills, driving tasks to completion.
• Able to analyze and resolve complex issues and problems in a sound and timely fashion.
• Able to maintain confidentiality of sensitive information.

Responsibilities

• Owns the daily contact with specific, identified accounts and drives revenues/margins through strategic client solutions.
• Handles complex customer issues with minimal supervision and leverages TD executives for support.
• Manages accounts by evaluating product mix and profitability; identifies opportunities to sell TD’s full portfolio.
• Develops strategic business plans and presents them to TD management.
• Directs KPI performance, vendor initiatives, and company directives across teams.
• Represents TD SYNNEX professionally in dealings with partners and customers; performs duties as assigned.
• Manages advanced inbound/outbound sales calls to quote prices and build relationships.
• Assists colleagues in resolving important customer problems and informs partners of promotions.
• Develops and implements business opportunities through customer-facing activities.

Skills

Communication

Customer Service Management

Problem Solving

Sales Expertise

SME Management

Job description

Essential Duties & Responsibilities

• Position owns the daily contact with specific, identified accounts. Incumbents work proactively to drive revenues/margins to ensure organizational profitability through developing and executing strategic client specific solutions.
• Incumbent is seasoned and has the experience to handle complex customer issues with minimal supervision.
• Leverages TD executives for support.
• Proactively manages accounts by evaluating product mix and profitability.
• Identify appropriate opportunity to sell TD full portfolio of products and services.
• Develops strategic business plans, and effectively presents to TD management.
• Provide team direction on KPI performance, company directives, vendor initiatives, etc.
• Viewed by supporting departments management teams as a change agent and subject matter expert.
• Manages advanced inbound and outbound sales calls in order to quote prices, provide product information and build relationships with customers.
• Assists associates and reps in resolving complex, important customer problems or issues.
• Helping resellers get best pricing / deals through alliance with internal TD departments; informing business partners of vendor-related promotions and floor days; forming relationships; providing proactive business solutions.
• Requires high level of interpersonal and collaborative skills.
• Identifies, develops, and implements business opportunities through customer facing activities.
• Demonstrates detailed account knowledge.
• Represents TD SYNNEX professionally in daily interface with business partners, customers, and supporting departments.
• Performs additional duties as assigned.
• Meets attendance and punctuality standards.

Qualifications, Required Knowledge, Skills & Abilities

• Able to assimilate research data from a variety of sources, analyze, and recommend appropriate courses of action to take.
• Able to be diplomatic when handling calls/correspondence for Management.
• Able to identify needs and opportunities and develop action plans to address.
• Able to interact effectively with all levels of management.
• Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results.
• Able to prepare/analyze appropriate reports and other business correspondence.
• Able to serve as a resource to others in the resolution of complex problems and issues.
• Able to sort through numerical information and recognize trends and details.
• Able to think strategically and tactically.
• Possesses strong organizational and time management skills, driving tasks to completion.
• Able to analyze and resolve complex issues and problems in a sound and timely fashion.
• Able to maintain confidentiality of sensitive information.

Key Skills

Communication, Customer Service Management, Problem Solving, Sales Expertise, SME Management

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.