Global Order & Logistics Specialist

Alliance Laundry Systems LLC; Ripon (WI); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Alliance Laundry Systems LLC in Ripon, WI seeks an Order Management Specialist to join our order management team. You will process equipment and parts orders, communicate with customers, and coordinate shipping and documentation in a fast-paced environment.

The role emphasizes accuracy, strong multitasking, and customer relationship management. Hybrid schedule; candidates with SAP or Zendesk experience preferred and a willingness to work cross-functionally.

Qualifications

• High School Diploma or equivalent required.
• 2–3 years of professional work experience in an office, operations, or customer-facing environment; manufacturing/distribution exposure preferred.
• Experience with SAP and Zendesk preferred; knowledge of order processing in manufacturing beneficial.

Responsibilities

• Support customers in placing equipment and/or parts orders by providing information on features, pricing, availability, and shipping schedules.
• Receive and enter customer orders via email and online to ensure timely processing.
• Track order progress and revisions to align shipment with product and dates.
• Prepare and review export documents including invoices, packing lists, USMCA certificates, SLI’s, banking documents, sight drafts, L/C’s, etc.
• Arrange logistics for international shipments and obtain freight quotes.
• Create quotations for equipment and parts and generate intercompany POs to support distribution.
• Maintain high customer satisfaction by meeting KPIs and contributing to process improvements.

Skills

Communication skills

MS Office

Organizational skills

Data-driven

Multitasking

Education

High School Diploma

Tools

SAP

Zendesk

Job description

Alliance Laundry Systems LLC in Ripon, WI seeks an Order Management Specialist to join our order management team. You will process equipment and parts orders, communicate with customers, and coordinate shipping and documentation in a fast-paced environment.

The role emphasizes accuracy, strong multitasking, and customer relationship management. Hybrid schedule; candidates with SAP or Zendesk experience preferred and a willingness to work cross-functionally.