Global Operations Manager

Cruise Terminals International LLC; Miami (FL); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with company match

Paid holidays and personal time off

Job summary

Cruise Terminals International LLC is seeking a hands-on portfolio operations leader to drive consistency and continuous improvement across CTI’s growing global cruise ports and terminals. You will partner with local General Managers to elevate safety, efficiency, guest experience, and cost performance while respecting each port’s uniqueness.

Working with General Managers, you will establish KPIs, dashboards, and benchmarking to improve visibility and decision-making, support health, safety, and

Qualifications

• Bachelor’s degree in Business, Operations, Engineering, or a related field.
• 7–10 years in multi‑portfolio operations, terminal, or port management across geographies.
• Strong analytical and communication skills; comfortable with senior executives and external stakeholders.

Responsibilities

• Drive consistency and continuous improvement across CTI’s growing global portfolio of cruise ports and terminals.
• Partner with local General Managers to raise safety, efficiency, guest experience, and cost performance while respecting local variations.
• Establish meaningful KPIs, dashboards, and benchmarking to improve visibility and decision-making across portfolios.
• Support health, safety and environment, security, and compliance programs with portfolio-wide tools and planning.
• Coordinate planning for new terminal openings, operational transitions, and major projects; track guest‑experience improvements.

Skills

Analytical skills

Communication

Stakeholder management

Willingness to travel

Education

Bachelor's degree in Business or related field

Job description

• Location 1111 Brickell Avenue,STE 2802,Miami, FL, 33131,United States

Description

We’re looking for a hands‑on operator to drive consistency and continuous improvement across CTI’s growingglobal portfolio of cruise ports and terminals — partnering with local General Managers to raise the bar onsafety, efficiency, guest experience, and cost performance, while respecting what makes each port unique.Working in close partnership with each terminal’s General Manager, you will provide portfolio‑level tools,coordination, and visibility to help local teams strengthen performance while supporting CTI’s broaderoperational objectives. Work with local teams to establish meaningful KPIs, dashboards, and benchmarking that improvevisibility, support decision‑making, and track performance over time. Support General Managers and functional leaders in strengthening consistency across health, safetyand environment, security, and compliance programs, while recognizing local operating andregulatory requirements. Help local teams establish service expectations, monitor third‑party provider performance, and trackfollow‑up actions and improvement opportunities. Provide planning tools, coordination, and portfolio experience to support new terminal openings,operational transitions, and major projects. Collaborate with General Managers, internal teams, and cruise‑line stakeholders to identify,prioritize, and track guest‑experience improvements.

Requirements

• Bachelor's degree in Business, Operations, Engineering, or a related field.
• 7-10 years in multi‑portfolio operations, terminal, or port management — ideally across multiple geographies.
• Strong analytical and communication skills; comfortable with senior executives and external stakeholders.
• Willingness to travel internationally.
• Cruise, ports, hospitality, or infrastructure experience a plus.

Benefits You Will Enjoy

• Medical, dental, and vision insurance
• 401(k) plan with company match
• Paid holidays and personal time off (PTO)
• Opportunities for professional growth and career development in a global organization

CTI is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. All applicants must be eligible to work in the United States.