Global Operations Analyst

Maersk; Indianapolis (IN); On-site; USD 31,684 - 34,440; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) + Company Match

Employee Assistance Program

Paid Time Off

Flexible work schedules (when possible

Job summary

Maersk in Indianapolis seeks an Experienced Global Operations Analyst to vet international agents and ensure all required documentation, screening, and financials are complete. You will obtain updated information and keep Pilot systems current with agent details.

Key duties include updating agent records, handling credit verifications, and coordinating with IATA for US operations, while supporting international administrative tasks and reporting.

Qualifications

• 2–5 years of international transportation experience.
• Strong organizational skills and ability to multitask.
• Excellent written and verbal communication.
• Ability to collaborate with diverse teams and stakeholders.

Responsibilities

• Vet international agents and verify required documentation.
• Maintain updated agent records in Pilot systems.
• Coordinate with IATA and stations for US operations.
• Process credit verifications and file agreements.
• Prepare agent fact sheets and support international reporting.
• Assist with day-to-day international operations and admin duties.

Skills

Freight forwarding experience

Multitasking

Written and verbal communication

Interpersonal skills

Problem solving

Tools

Excel

MS Word

Job description

Introduction

We are looking to add an Experienced Global Operations Analyst to our team.

Job Summary

Responsible for the vetting of international agents and ensuring all required documentation, screening, and financials are complete. Obtain updated information and documentation from international agents as needed. Keep all internal Pilot systems updated with current international agent details.

Essential Functions

• Ensure all established international agents have a current CA, Exhibit B, and FCPA policy acceptance on file.
• Request, review, and communicate with international agents to obtain a complete and current IPP and Exhibit A‑2.
• Request internal screening of all applicable international agents’ information on required documents.
• Complete a credit verification request and submit to accounting for new international agents, or update credit for established international agents.
• Once approved by management, send agreement for signature to all applicable parties and maintain a copy for the file.
• Enter new and updated information related to international agents in all internal Pilot systems and documents.
• Create international agents fact sheets for internal use.
• Handle day‑to‑day issues as needed with IATA for the US.
• Assist with international operation issues as needed.
• Assist with international administrative duties as needed.
• Communicate with stations, gateways, and international agents as necessary.
• Assist with international reporting as needed.
• Other duties as advised by management.

Skills/Competencies

• Strong freight forwarding experience.
• Multi‑tasking individual with strong organization skills.
• Strong written and verbal communication skills.
• Communication, ethics, results‑oriented, problem solving.
• Computer skills: Excel, MS Word.
• Well‑developed interpersonal skills; ability to get along with diverse personalities.

Experience

2–5 years of international transportation (ocean and air).

Company Benefits

• Medical
• Dental
• Vision
• 401(k) + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible work schedules (when possible)
• And more!

Pay Range

$23 to $25 an hour

Work Schedule

Monday through Friday, 7 am–4 pm

EEO Statement

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal‑opportunity employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].