Global Operations Analyst

APM Terminals; Indianapolis (IN); On-site; USD 31,684 - 34,440; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) + company match

Employee assistance program

Paid time off

Flexible work schedules (when possible

Job summary

Maersk Warehousing and Distribution USA LLC is seeking a detail-oriented specialist to vet international agents, ensure all required documentation, screening and financial records are current, and keep Pilot systems up to date.

You will liaise with agents, review licenses and agreements, handle credit verifications, and maintain internal records. The role supports international operations and administrative duties across the U.S.

Qualifications

• Strong freight forwarding background and knowledge.
• Ability to multitask and stay organized.
• Clear written and verbal communication.
• Ethical, results‑driven problem‑solver mindset.
• Proficient in MS Word and Excel for documentation.

Responsibilities

• Vet international agents and verify required documents (CA, Exhibit B, FCPA policy).
• Obtain IPP and Exhibit A‑2, and coordinate with agents.
• Submit credit verification requests with accounting for new/updated agents.
• Update internal Pilot systems with agent information.
• Create international agents fact sheets for internal use.
• Resolve day‑to‑day issues with IATA for the U.S. and assist with international admin duties.
• Support international reporting and cross‑functional communication.
• Other duties as assigned by management.

Skills

Freight forwarding experience

Multitasking

Written and verbal communication

Ethics and results‑oriented

Interpersonal skills

Diversity collaboration

Tools

MS Word

Excel

Job description

Maersk Warehousing and Distribution USA LLC handles end‑to‑end warehousing and distribution logistics using our strategic network of storage facilities. Our facilities receive, store, process and dispatch cargo, enabling flexibility and resilience across the supply chain.

Job Summary

Responsible for vetting international agents, ensuring all required documentation, screening and financial records are complete, obtaining updated information as needed, and keeping the internal Pilot systems current.

Essential Functions

• Ensure all established international agents have a current CA, Exhibit B and FCPA policy acceptance on file.
• Request, review and communicate with international agents to obtain a complete and current IPP and Exhibit A-2.
• Request internal screening of all applicable international agents’ information on required documents.
• Complete a credit verification request and submit to accounting for new international agents or update credit for established agents.
• Once approved by management, send agreement for signature to all applicable parties and maintain a copy for the file.
• Enter new and updated information related to international agents in all internal Pilot systems and documents.
• Create international agents fact sheets for internal use.
• Handle day‑to‑day issues as needed with IATA for the U.S.
• Assist with international operational issues as needed.
• Assist with international administrative duties as needed.
• Communicate with stations, gateways and international agents as necessary.
• Assist with international reporting as needed.
• Other duties as advised by management.

Skills / Competencies

• Strong freight forwarding experience.
• Multi‑tasking individual with strong organization skills.
• Strong written and verbal communication skills.
• Communication, ethics, results‑oriented, problem‑solving mindset.
• Computer skills: Excel, MS Word.
• Well‑developed interpersonal skills.
• Ability to get along with diverse personalities.

Experience

2–5 years of international transportation, ocean and air experience.

Benefits

• Medical
• Dental
• Vision
• 401(k) + company match
• Employee assistance program
• Paid time off
• Flexible work schedules (when possible)

Pay Range

$23 to $25 an hour. Monday through Friday, 7am–4pm. The stated range is the anticipated starting salary; final compensation will be determined in accordance with applicable laws.

Equal Employment Opportunity Statement

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal‑opportunity employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic that is protected by applicable law. We consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We will support your need for adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or perform a job, please contact us by emailing [e-mail].