Global Ocean Logistics Planner/Analyst

RCS Logistics Inc.; Charlotte (NC); Hybrid; USD 55,000 - 75,000; Full time

Job summary

RCS Logistics Inc. in Charlotte, NC is seeking a Global Ocean Logistics Planner to manage international ocean freight movements, coordinate shipments from origin to destination, and support customer success.

This hybrid role requires 2 years in international supply chain, strong communication, detail orientation, and the ability to collaborate with carriers, brokers, and internal teams. You will optimize operations, monitor KPIs, and help ensure accurate billing and timely documentation across

Qualifications

• 2 years of international supply chain experience preferred.
• Bachelor’s degree in logistics, supply chain or related field.
• Strong communication and teamwork abilities.

Responsibilities

• Serve as the primary point of contact for ocean shipments from origin to destination.
• Coordinate shipments, dispatch loads, and support customer service initiatives.
• Monitor KPIs, maintain SOPs, and ensure timely billing and documentation.
• Collaborate with carriers, brokers, and internal stakeholders to grow relationships.

Skills

Communication

Interpersonal skills

Organizational skills

Attention to detail

Multitasking

Education

Bachelor's Degree in Logistics or related field

Job description

At RCS Logistics, we have a family-oriented environment and awesome culture! We are looking for talented individuals that are passionate about logistics and want to be part of our rapidly growing ocean division based in our Charlotte NC office. The Global Ocean Logistics Planner will play a vital role in the overall success of the department, as he/she will be involved in a variety of areas related to our Ocean Product. We are seeking a detail-oriented Logistics professional to manage and coordinate the movement of international ocean freight. This is an operational based role focused on planning shipments, dispatching loads, supporting customer service initiatives and working with transportation providers in the execution of ocean and landside freight moves. The ideal candidate has strong organizational skills, experience in logistics or transportation, and the ability to communicate effectively with carriers, customers, and internal stakeholders. Whether you’re a recent college graduate with a degree in logistics, supply chain or other related fields; or you have some industry experience working in international or domestic logistics or transportation, we’d love to talk to you. We provide comprehensive training where you’ll learn or expand your knowledge of International Logistics. As an Ocean Operations Analyst, you’ll be involved in every aspect of the international supply chain and develop a terrific foundation for future growth and development!

This is a hybrid work role: all applicants must be able to work from our Charlotte NC office 3 days per week.

RESPONSIBILTIES:

• Primary point of contact for all operational aspects of ocean shipments, from Origin to Destination with both internal & external parties, such as: Origin Offices, Ocean Carriers, Customers, Brokers, and Draymen
• Provide seamless operational customer service from origin to destination including dray activities
• In collaboration with Pricing, Sales, and Key Account Management, he/she plays active role in building, maintaining, and growing the customer relationship
• Ensure ocean department Operational & Financial KPI’s are monitored, and we meet or exceed goals for all accounts & trade lanes. Provide proactive analysis and suggest solutions for KPI’s in jeopardy of not meeting goals.
• Maintain SOP (standard operating procedures) and customer profiles including key contacts, special requirements, contract rates and preferred routings/services/carriers.
• Understand the relationship of data integrity and ability to utilize data to drive decisions, manage exceptions, and provide creative and strong solutions
• Responsible for monitoring and tracking the movement FCL & LCL ocean shipments for RCS customers; ensuring proactive and prompt communication with customers.
• Review and process documentation from customers (importers/exporters) and RCS offices worldwide, including Seaway Bills, Manifests, AMS/ISF, Customs requirements, etc.
• Work with Customs Brokerage department and external brokerage firms to obtain Customs and/or other Government Releases
• Coordinate the release of goods from the shipping line, rail terminal and /or CFS; arrange deliveries with drayage providers and customer’s destination facility
• Facilitate and ensure accurate and timely billing to customers, and support Key Account Management and Sales teams for any accounts receivable issues
• Adhere to all company policies, procedures, and guidelines, such as the Code of Conduct, assigned work schedules, and attendance requirements.
• Perform other duties as assigned.

Preferred Qualifications & Skills:

• 2 years of international supply chain experience preferably with a shipper, steamship line or freight forwarder.
• Excellent communication and interpersonal skills—collaborative, team player
• Strong organizational skills with high degree of attention to detail and data integrity
• Able to multi-task and maintain high-level of efficiency
• High degree of accountability for results and self-performance
• Bachelor’s Degree