Global Ocean Import Specialist – Customer-Focused & KPI Driven

Expeditors International; Hidalgo (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Expeditors International, a global logistics company, is hiring for an Ocean Import role in the U.S. You will ensure timely movement of freight and accurate information, while delivering exceptional customer service in the Ocean Import Department.

You will track and trace files, enter data per OPS, coordinate with customers, brokers, and suppliers, and maintain compliance with government regulations. The position emphasizes accuracy, communication, and teamwork.

Qualifications

• 2+ years in Ocean and Air Import operations.
• Excellent customer service with internal and external stakeholders.
• Strong understanding of ocean import documentation.
• Proficient in English (written and spoken).
• Organized with good time-management.

Responsibilities

• Ensure timely freight flow and meet customer expectations.
• Enter data accurately into the operational system per OPS.
• Track and trace Ocean Import files daily.
• Utilize department dashboards daily.
• Send documents to customers or brokers for customs.
• Bill clients and vendors accurately per standards.
• Interact with customers to arrange shipments and service levels.
• Maintain good relationships with suppliers.
• Comply with government regulations; avoid fines.
• Review and update SOPs monthly.
• Meet KPIs per company procedures.
• Respond to emails within 1 hour and voicemails within 30 mins.
• Escalate problems to management when needed.
• Follow Accounting Do's and Don'ts.

Skills

Ocean Import Experience

Air Import Experience

Customer Service

Communication Skills

Attention to Detail

Microsoft Office

English Proficiency

Proactive Organization

Problem Solving

Documentation Knowledge

Tools

Excel

Job description

Expeditors International, a global logistics company, is hiring for an Ocean Import role in the U.S. You will ensure timely movement of freight and accurate information, while delivering exceptional customer service in the Ocean Import Department.

You will track and trace files, enter data per OPS, coordinate with customers, brokers, and suppliers, and maintain compliance with government regulations. The position emphasizes accuracy, communication, and teamwork.