Global Ocean Freight Coordinator

Expeditors International; Seattle (WA); On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Commissions/Bonuses

ESP Plan

Stock Purchase Plan

Career development

Job summary

Expeditors International is seeking a logistics professional to join our dynamic team in Victoria, Australia. The role focuses on coordinating ocean import and export shipments, ensuring timely processing, accurate documentation, and exceptional customer service across internal departments and external partners.

You will manage shipment milestones, track progress, issue resolution, and collaborate with customers, agents, and service providers to maintain smooth operations and compliance.

Qualifications

• Experience in ocean import and/or export operations within freight forwarding.
• Strong time management and organisational skills, with the ability to work to deadlines.
• Strong written and verbal communication skills.
• Ability to work independently while contributing positively to the wider team.

Responsibilities

• Collaborate within a dynamic team environment to ensure the smooth and timely processing of ocean import and export shipments.
• Coordinate with customers, international agents, carriers and service providers to arrange transportation and ensure shipments are processed efficiently from origin through to destination.
• Work closely with internal departments, including Customer Service, Cartage and Accounting, to facilitate the smooth handling of import and export shipments and resolve operational issues.
• Manage and monitor Ocean Import and Export files, ensuring shipment milestones, documentation and shipping details are accurate and kept up to date in the system.
• Track and trace shipments using internal systems and external resources, proactively following up on delays, exceptions and outstanding information.
• Prepare, review and process relevant import and export shipping documentation, ensuring accuracy and timely completion.
• Utilise workflow monitors and reporting tools to effectively manage daily shipments, priorities and outstanding tasks.
• Adhere to customer and company standard operating procedures, escalating or updating changes as required under the guidance of the Supervisor/Manager.
• Maintain effective communication with customers, overseas offices, agents, carriers and service providers, ensuring timely responses to emails and requests.
• Process and reconcile service provider invoices and charges promptly and accurately to support the uninterrupted flow of shipments.
• Provide timely shipment updates and respond to customer enquiries, working to resolve issues and maintain a high level of customer service.
• Participate in team meetings, training sessions and performance reviews, contributing to a collaborative and high-performing work environment

Skills

Ocean freight ops

Time management

Communication

Teamwork

Independent work

Job description

Expeditors International is seeking a logistics professional to join our dynamic team in Victoria, Australia. The role focuses on coordinating ocean import and export shipments, ensuring timely processing, accurate documentation, and exceptional customer service across internal departments and external partners.

You will manage shipment milestones, track progress, issue resolution, and collaborate with customers, agents, and service providers to maintain smooth operations and compliance.