Global Network Support Engineer (Hybrid)

wireless logic ltd; Richmond (VA); Hybrid; USD 60,000 - 80,000; Full time

Job summary

wireless logic ltd in Richmond, Virginia is seeking a Network Support Engineer to enhance customer support for network solutions. The role involves providing technical expertise, managing incident resolution, and collaborating with an international team.

The ideal candidate should have strong knowledge of IP networking, excellent communication skills, and a team-oriented mindset. This position offers a hybrid working model, allowing flexibility between office and remote work, and is part of an innovative growing tech company.

Qualifications

• Good understanding of IP networking fundamentals and routing protocols.
• Basic problem-solving skills on network issues.
• Proactive, adaptable, and able to assist customers effectively.

Responsibilities

• Provide technical expertise for installations and troubleshooting.
• Manage incident resolution according to SLA.
• First line of support via voice calls, emails, and tickets.

Skills

IP networking fundamentals

problem-solving skills

Cisco/Juniper certifications

Peplink knowledge

HP Aruba switching

WiFi products knowledge

clear communication in English

Spanish communication

team player

critical thinking

Job description

wireless logic ltd in Richmond, Virginia is seeking a Network Support Engineer to enhance customer support for network solutions. The role involves providing technical expertise, managing incident resolution, and collaborating with an international team.

The ideal candidate should have strong knowledge of IP networking, excellent communication skills, and a team-oriented mindset. This position offers a hybrid working model, allowing flexibility between office and remote work, and is part of an innovative growing tech company.