Global Network Operations NOC Tech

Stand8 Technology Consulting; City of Rochester (NY); Hybrid; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Health Savings Account (HSA)

401(k) retirement savings plan

Paid-time-off

Employee Assistance Program

Discount programs

Job summary

STAND 8 is seeking a Global Network Operations Center Lead to oversee network configuration, monitoring, and service restoration across diverse platforms. This role reports to the NOC Supervisor and drives incident resolution, SLA adherence, and performance improvements.

The candidate will coordinate with internal teams and vendors, analyze events, and communicate clear updates. Hybrid work with offices in multiple locations is available.

Qualifications

• Bachelor's degree in computer science or related field required or equivalent work experience.
• Minimum of three years telecommunications experience.
• Solid understanding of network technologies and protocols.

Responsibilities

• Oversee configuration, layout, maintenance, and performance of the network across multiple platforms.
• Investigate and analyze network impairments to determine root cause.
• Plan and execute corrective actions meeting SLA guidelines.
• Analyze events, identify trends, and provide feedback to NOC team.
• Research network performance and recommend improvements using management systems.
• Provide clear ticket updates to internal teams and customers.
• Support Network Analysts and NOC Technicians.
• Handle monitoring with systems like Netcool to identify and repair events.
• Coordinate actions with internal/external teams and vendors.
• Maintain accurate network documentation and metrics.
• Draft and conduct change management events as needed.
• Communicate status and direction to customers for ongoing initiatives.
• Participate in rotational holiday coverage.

Skills

Problem-solving

Communication

Teamwork

Detail-oriented

Education

Bachelor's degree in computer science or related field

Tools

Ciena

Cisco

Juniper

MRV

Infinera

ADVA

Job description

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India.

The Global Network Operations NOC Lead oversees network configuration, maintenance, monitoring, and service restoration across a heterogeneous, multi-platform environment. Reporting to the NOC Supervisor, this role analyzes network events, identifies trends, coordinates corrective actions, and provides technical support to Network Analysts and NOC Technicians. The position uses network monitoring systems to evaluate performance, resolve service impairments, and communicate status and direction to internal teams, external vendors, and customers. This role helps maintain network stability and reliability by meeting SLA expectations and ensuring accurate documentation and timely incident resolution.

Location & Work Type

Location: Melville, NY; Rochester, NY; or Doral, FL

Work Type: Hybrid - 3 days in office / 2 days remote

Key Responsibilities

• Oversee the configuration, layout, maintenance, and operational performance of the network across multiple platforms.
• Thoroughly investigate and analyze network infrastructure to determine the root cause of service impairments.
• Plan, validate, and execute corrective measures on optical and data networks in a timely fashion, meeting or exceeding SLA guidelines.
• Analyze network events, identify operational trends, and provide technical feedback and support to the Network Operations Center.
• Research and evaluate network performance through network management systems and recommend corrective actions where applicable.
• Ensure internal teams and leadership receive clear and concise ticket updates with regularity.
• Provide peer-to-peer support for Network Analysts and NOC Technicians.
• Demonstrate proficient handling of monitoring systems, including Netcool, to quickly identify and repair network events.
• Coordinate corrective actions with internal departments, external vendors, and the NOC team.
• Maintain accurate network documentation and performance metrics for the deployed infrastructure.
• Draft and conduct change management events as needed following network troubleshooting.
• Communicate with customers to provide technical support, status updates, and direction for ongoing initiatives.
• Participate in rotational holiday coverage.

Qualifications

Required:

• Strong understanding of server administration and data center operations.
• Excellent problem-solving and analytical skills, with the ability to work under pressure in a fast-paced environment.
• Effective communication and teamwork skills to collaborate with cross-functional teams and external partners.
• Detail-oriented and organized, with a commitment to maintaining accurate network documentation.
• A strong sense of ownership and dedication to ensuring customer network stability and reliability.
• Bachelor's degree from an accredited College or University in computer science or related area required. Equivalent work experience in a similar position may be substituted for educational requirements.
• Minimum of three (3) years telecommunications experience.
• Solid understanding of network technologies and communications protocols.
• Excellent written and verbal communication skills.
• Strong attention to detail.
• Ability to work with minimal supervision.
• Experience on Ciena, Cisco, Juniper, MRV, Infinera, and ADVA platforms.

Preferred (Optional):

• Medical coverage and Health Savings Account (HSA) through Anthem
• Dental/Vision/Various Ancillary coverages through Unum
• 401(k) retirement savings plan
• Paid-time-off options
• Company-paid Employee Assistance Program (EAP)
• Discount programs through ADP WorkforceNow

The base range for this contract position is $25 - $35 / per hour, depending on experience. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be considered.

About Us

STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.

Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.

Check out more at www.stand8.io; and reach out today to explore opportunities to grow together!

By applying to this position, your data will be processed in accordance with the STAND 8 Privacy Policy.