Global Momentum Operations Lead

Brown Brothers Harriman; Boston (MA); On-site; USD 120,000 - 170,000; Full time

Job summary

Brown Brothers Harriman (BBH) in Boston seeks an accomplished Momentum Operations Leader to oversee production support, platform administration, client onboarding, and profile build activities. You will set objectives, drive staffing models, and ensure 24x7 service with strong governance.

Lead cross-functional incidents, coordinate with Engineering, Infrastructure, Security, Risk, and Vendors, and advance stability, risk controls, and continuous improvement across the Momentum platform.

Qualifications

• Experience leading a global, 24x7 production support or operations team.
• Proven ability to set objectives, manage performance, and conduct reviews.
• Strong collaboration across Operations, Engineering, Infrastructure, Security, Risk, and Vendors.
• Proficiency with incident management, change management, and problem management processes.

Responsibilities

• Lead and manage the Momentum Operations team responsible for production support, platform administration, client onboarding, and profile build activities.
• Establish clear performance objectives and conduct regular performance discussions and annual reviews.
• Develop staffing models, technical coverage, and support rotations for a mission-critical service.
• Build a culture of accountability, ownership, collaboration, and continuous improvement.
• Ensure documentation, training, and technical understanding to support Momentum safely and consistently.
• Oversee incident response, root cause analysis, and corrective actions for Momentum.
• Govern production implementations, maintenance activities, configuration changes, and platform releases.
• Coordinate cross-functional response activities across Operations, Engineering, Infrastructure, Security, Risk, Compliance, and vendors.
• Monitor platform health, risks, and improvement opportunities to drive stability and efficiency.
• Define and monitor measures for operational effectiveness, risk, and control adherence.

Skills

Leadership

Incident management

Service delivery

Cross-functional collaboration

Performance reviews

Tools

ServiceNow

Monitoring dashboards

Platform administration

Job description

Brown Brothers Harriman (BBH) in Boston seeks an accomplished Momentum Operations Leader to oversee production support, platform administration, client onboarding, and profile build activities. You will set objectives, drive staffing models, and ensure 24x7 service with strong governance.

Lead cross-functional incidents, coordinate with Engineering, Infrastructure, Security, Risk, and Vendors, and advance stability, risk controls, and continuous improvement across the Momentum platform.