Global Mobility Specialist: Relocation & Immigration Ops

Shield AI; Dallas (TX); On-site; USD 88,000 - 130,000; Full time

Benefits offered by this job

Bonus

Equity

Benefits

Job summary

Shield AI is seeking a Global Mobility Specialist in Dallas to support the day-to-day execution and administration of our global mobility program. You will coordinate employee relocations, international assignments, immigration activities, and related mobility services.

This execution-focused role requires strong organizational skills, attention to detail, and a service-oriented approach as you partner with internal teams and external vendors to move cases forward.

Qualifications

• Bachelor's degree or equivalent relevant professional experience.
• 2-4+ years of experience in Global Mobility, immigration, relocation, HR operations, or a related field.
• Experience coordinating multiple employee cases, projects, or workflows simultaneously.
• Strong organizational skills and exceptional attention to detail.
• Strong written and verbal communication skills with a service-oriented approach.
• Ability to manage deadlines, follow up proactively, and keep multiple stakeholders aligned.
• Ability to handle confidential and sensitive employee information with discretion.
• Comfortable working cross-functionally in a fast-paced and evolving environment.

Responsibilities

• Support the Senior Global Mobility Program Manager with the day-to-day administration and execution of the global mobility program.
• Coordinate domestic and international relocations, expatriate assignments, transfers, repatriations, and other mobility cases from initiation through completion.
• Manage routine mobility cases and escalate complex, sensitive, or policy-related matters to the Senior Global Mobility Program Manager.
• Track case milestones, required documentation, approvals, deadlines, and outstanding actions.
• Coordinate relocation logistics, including temporary housing, household goods, destination services, travel, and other applicable benefits.
• Support assignment extensions, changes, repatriations, and assignment closeout activities.
• Help coordinate with immigration counsel and employees on visa and work authorization processes.
• Collect and organize employee and company documentation required for immigration filings.
• Track immigration case status, visa and work authorization expiration dates, and other critical deadlines.
• Follow up with employees, internal stakeholders, and immigration partners to keep cases progressing as needed.
• Escalate potential immigration or compliance risks to the Senior Global Mobility Program Manager and appropriate internal partners.
• Serve as a day-to-day point of contact for employees participating in relocation or international assignment programs.
• Guide employees through mobility processes, timelines, documentation requirements, benefits, and available resources.
• Respond to routine questions related to relocation, immigration, reimbursements, and assignment logistics.
• Provide timely and thoughtful communication throughout the employee's mobility journey.
• Identify employee issues or exceptions requiring additional guidance and partner with the Senior Global Mobility Program Manager on resolution.
• Coordinate day-to-day activities with relocation providers, immigration counsel, tax advisors, and other mobility partners.
• Partner with People/HR, Talent Acquisition, Payroll, Finance, Legal, Security, and other internal teams to support mobility cases.
• Monitor vendor deliverables and follow up on open items and service issues.
• Assist with reviewing mobility-related invoices and expenses for accuracy and alignment with program guidelines.
• Maintain accurate mobility case records, employee data, documentation, and trackers.
• Monitor important dates, case status, costs, and program activity.
• Prepare recurring reports and provide program data to the Senior Global Mobility Program Manager.
• Support mobility-related audits, reconciliations, and compliance activities.
• Maintain employee resources, process documentation, templates, and standard operating procedures.
• Identify recurring operational issues and opportunities to streamline or improve mobility processes.
• Support implementation of new mobility processes, tools, policies, and vendor programs led by the Senior Global Mobility Program Manager.

Skills

Organizational skills

Attention to detail

Communication

Cross-functional collaboration

Time management

Education

Bachelor's degree

Tools

HRIS

Case management tools

Relocation platforms

Job description

Shield AI is seeking a Global Mobility Specialist in Dallas to support the day-to-day execution and administration of our global mobility program. You will coordinate employee relocations, international assignments, immigration activities, and related mobility services.

This execution-focused role requires strong organizational skills, attention to detail, and a service-oriented approach as you partner with internal teams and external vendors to move cases forward.