Global Mobility Manager

NET2SOURCE CONSULTING LIMITED; Raleigh (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

NET2SOURCE CONSULTING LIMITED is seeking an experienced Global Mobility Manager to oversee domestic and permanent employee relocations across the Americas. You will act as a primary contact for employees, providing guidance, handling complex scenarios, and coordinating with immigration counsel, RMCs, and vendors.

The role requires deep knowledge of U.S. relocation processes, tax, payroll, and real estate considerations, plus excellent communication skills and the ability to lead multiple

Qualifications

• Minimum 5 years of Global Mobility experience focused on the Americas.
• Strong knowledge of U.S. relocation processes: domestic relocations, permanent moves, immigration, tax, payroll, home sale/purchase.
• Familiarity with the U.S. residential real estate purchase process; Buyer Value Option (BVO) transactions is a plus.
• Experience partnering with Relocation Management Companies, immigration firms, and other mobility vendors.
• Excellent written and verbal communication skills, and ability to manage multiple stakeholders.

Responsibilities

• Serve as SME and manage day-to-day U.S. relocation cases in partnership with RMC for mobility programs across the Americas.
• Act as the primary point of contact for employees throughout relocation, providing timely guidance and issue resolution.
• Assess and communicate complex relocation scenarios involving tax, immigration, payroll, home sale, and home purchase considerations.
• Coordinate with immigration counsel and providers to support the full immigration case lifecycle for foreign national employees.
• Provide guidance to HR Business Partners, Talent Acquisition, and hiring managers on mobility policies and options.
• Monitor vendors and ensure compliance with company policies and laws; manage service delivery and performance.
• Collaborate with global teams across regions and time zones; adapt to changing priorities.
• Support continuous improvement initiatives and special projects related to Global Mobility programs.
• Handle multiple mobility cases and priorities in a high-volume environment with accuracy and customer focus.

Job description

• Geographic Scope: Americas, with primary focus on U.S. mobility

About the Role

We are seeking an experienced Global Mobility Manager to manage all aspects of domestic and permanent employee relocation within the Americas. This role will serve as a key point of contact for employees throughout the mobility process, providing expert guidance, resolving complex issues, and delivering a seamless relocation experience.

The ideal candidate will bring strong Global Mobility experience across the Americas, excellent customer service and communication skills, and the ability to independently manage multiple priorities in a fast-paced and evolving environment. This is an exciting opportunity for a collaborative professional who enjoys solving complex mobility challenges and partnering with employees, HR, Talent Acquisition, hiring managers, immigration providers, and external vendors.

Key Responsibilities

• Serve as a subject matter expert (SME) and manage day-to-day U.S. relocation cases in partnership with the Relocation Management Company (RMC) for mobility programs across the Americas.
• Act as the primary point of contact for employees throughout the relocation and mobility process, providing timely guidance, support, and issue resolution.
• Assess and communicate complex relocation scenarios involving tax, immigration, payroll, home sale, and home purchase considerations, translating complex requirements into practical and easy-to-understand solutions.
• Partner with immigration counsel and external immigration providers to support the full immigration case lifecycle for foreign national employees, including coordination with candidates, employees, and internal stakeholders.
• Provide guidance and support to HR Business Partners, Talent Acquisition teams, and hiring managers on mobility policies, available options, and appropriate solutions.
• Partner with global and local mobility vendors, monitor service delivery and performance, and ensure compliance with company policies and applicable laws and regulations.
• Monitor mobility cases, identify potential issues or escalations, and proactively develop solutions that balance employee needs with business requirements.
• Support continuous improvement initiatives and special projects related to Global Mobility programs, policies, processes, and vendor management.
• Manage multiple mobility cases and competing priorities in a high-volume, fast-paced environment, maintaining a high level of accuracy, responsiveness, and customer service.
• Collaborate effectively with global teams and stakeholders across different regions, functions, and time zones.
• Adapt to changing business requirements, shifting priorities, and ambiguous situations while exercising sound judgment and discretion.

Required Qualifications

• Minimum 5 years of relevant Global Mobility experience, with a strong focus on mobility programs across the Americas.
• Strong knowledge of U.S. relocation and mobility processes, including:
• Domestic relocation
• Permanent moves
• Immigration
• Tax services
• Payroll
• Home sale
• Home purchase
• Familiarity with the U.S. residential real estate purchase process; experience with Buyer Value Option (BVO) transactions is a plus.
• Demonstrated experience managing employee mobility cases and serving as a trusted point of contact throughout the relocation process.
• Experience partnering with Relocation Management Companies, immigration firms, and other mobility vendors.
• Ability to interpret mobility policies and provide practical options and recommendations to employees, HR Business Partners, Talent Acquisition, and hiring managers.
• Strong understanding of immigration case management and experience supporting foreign national employees and candidates.
• Excellent written and verbal communication skills, with the ability to translate complex mobility concepts into clear, practical guidance.
• Exceptional customer service skills and demonstrated emotional intelligence and empathy when supporting employees through complex or sensitive relocation situations.
• Demonstrated ability to take initiative, exercise independent judgment, and resolve issues proactively within established guidelines.
• Strong organizational and multitasking skills with the ability to manage multiple cases and priorities in a high-paced environment.
• Demonstrated experience working effectively as part of a global, cross-functional team.
• Ability to work effectively in an environment characterized by change, shifting priorities, and ambiguity.
• Strong attention to detail, problem-solving skills, and ability to maintain confidentiality when handling employee mobility matters.
• Commitment to demonstrating strong professional judgment, collaboration, and customer focus in all interactions.

Preferred Qualifications

• Experience with Buyer Value Option (BVO) home purchase transactions.
• Experience managing mobility programs across multiple countries within the Americas.
• Experience working directly with immigration counsel, relocation management companies, and global mobility vendors.
• Experience supporting mobility program improvements, process optimization, or special projects.
• Experience in a large, global organization with complex employee mobility programs.