Global Messaging Operations Manager — Remote

MaziCTools; United States; Remote; USD 80,000 - 120,000; Full time

Benefits offered by this job

Paid time off

Retirement savings plans

Equity grants

Parental leave

Job summary

MaziCTools is seeking a Senior Operations Manager for international messaging operations, with opportunities for remote work from Serbia, Romania, or India. In this role, you will manage day-to-day performance of outsourced BPO operations and ensure quality levels are maintained.

The ideal candidate has over 3 years of experience in BPO management, excellent communication skills, and is capable of effective multitasking. We offer competitive benefits including paid time off and retirement savings plans.

Qualifications

• 3+ years of experience managing BPO operations.
• Proficient in chat, messaging, ticketing, or digital support.
• Strong communication and influencing skills.

Responsibilities

• Support day-to-day performance of outsourced operations.
• Monitor cost-related initiatives and maintain stakeholder relationships.
• Identify opportunities for process adoption and tool improvement.

Skills

BPO operations management

Excellent communication

Project management

Team-playing

Microsoft Office proficiency

Job description

MaziCTools is seeking a Senior Operations Manager for international messaging operations, with opportunities for remote work from Serbia, Romania, or India. In this role, you will manage day-to-day performance of outsourced BPO operations and ensure quality levels are maintained.

The ideal candidate has over 3 years of experience in BPO management, excellent communication skills, and is capable of effective multitasking. We offer competitive benefits including paid time off and retirement savings plans.