Strategic BPO Operations Leader

MCI; United States; On-site; USD 80,000 - 100,000; Full time

Job summary

MCI is seeking a highly experienced Senior Operations Manager to oversee day-to-day BPO operations and drive performance across multiple teams. The ideal candidate will have a strong background in operations management and a proven track record of managing large teams effectively.

The position requires excellent leadership and communication skills to ensure service delivery compliance, manage team dynamics, and analyze performance metrics for continual improvement. Candidates must also be authorized to work in the United States.

Qualifications

• 5-7 years of experience in BPO operations management.
• 3+ years in a leadership role.
• Experience in handling first-party collections is preferred.

Responsibilities

• Oversee daily operations and ensure service delivery.
• Manage and develop team managers to drive performance.
• Analyze performance metrics and implement improvements.

Skills

Leadership

Data analysis

Communication

Problem-solving

Education

Bachelor’s degree in Business Administration or related field

Tools

CRM systems

Data reporting tools

Job description

MCI is seeking a highly experienced Senior Operations Manager to oversee day-to-day BPO operations and drive performance across multiple teams. The ideal candidate will have a strong background in operations management and a proven track record of managing large teams effectively.

The position requires excellent leadership and communication skills to ensure service delivery compliance, manage team dynamics, and analyze performance metrics for continual improvement. Candidates must also be authorized to work in the United States.