Global Merchant Risk Operations Leader

Paysafe; Jacksonville (FL); Hybrid; USD 180,000 - 230,000; Full time

Job summary

Paysafe is seeking a VP, Merchant Risk Operations to lead the operational delivery of its Merchant Risk function globally. The role oversees underwriting, onboarding, and risk investigations while driving efficiency and portfolio protection.

The position supports a flexible working approach with remote work and an average of three days per week in the Jacksonville, FL office as part of a hybrid model. Strong leadership and data-driven transformation are key to success.

Qualifications

• Bachelor's degree required with MBA or Master's degree preferred.
• 10+ years of experience in Payments, Banking, Risk, Fraud, Compliance or Transformation.
• Experience managing large Merchant Risk Operations across multiple regions.
• Experience owning operational KPIs, SLAs, quality and backlog management.
• Proven track record leading operational transformation through automation and AI.

Responsibilities

• Lead the global Merchant Risk Operations function across underwriting, onboarding, merchant review, portfolio monitoring and risk investigations.
• Deliver operational execution in line with risk policies, governance frameworks and risk appetite.
• Own operational performance across Merchant Risk Operations, including productivity, quality, SLAs, backlog management and service delivery.
• Build scalable operating procedures, QA frameworks and controls for consistent decisioning and portfolio protection.
• Lead workforce planning and capacity management across global teams.
• Drive continuous improvement via Lean, automation, workflow optimisation and AI-enabled decision support.
• Develop operational KPIs and management reporting to improve efficiency and customer outcomes.
• Act as senior escalation for complex merchant reviews and high-impact risk events.

Skills

Operations leadership

Risk management

Automation

AI-enabled decision support

Cross-functional partnership

Data-driven decision making

Process improvement

Stakeholder communication

Lean

Education

Bachelor's degree

MBA or Master's degree preferred

Job description

Paysafe is seeking a VP, Merchant Risk Operations to lead the operational delivery of its Merchant Risk function globally. The role oversees underwriting, onboarding, and risk investigations while driving efficiency and portfolio protection.

The position supports a flexible working approach with remote work and an average of three days per week in the Jacksonville, FL office as part of a hybrid model. Strong leadership and data-driven transformation are key to success.