Global Merchant Risk Leader — Scale & Strategy

Adyen; Chicago (IL); On-site; USD 210,000 - 280,000; Full time

Job summary

A global financial technology platform based in Chicago is seeking a Head of Merchant Risk to lead a high-performing team and manage operational risks related to credit and chargebacks. The ideal candidate will have over 8 years of experience in operational risk or credit leadership within the Fintech sector. Responsibilities include overseeing high-exposure merchants and influencing credit policies. Competitive annual salary ranges from $210,000 to $280,000 USD, emphasizing in-person collaboration due to an office-first company culture.

Qualifications

• 8+ years in an operational risk or credit leadership role within Fintech or high-volume payments.
• Experience managing global, multi-region teams preferred.
• Deep understanding of merchant lifecycle, bankruptcy risk, and mechanics of lending/charge cards.
• Ability to translate complex operational risks into clear, concise proposals.

Responsibilities

• Lead and scale a high-performing global team across Amsterdam, Singapore and Chicago.
• Oversee daily monitoring and manual review of high-exposure merchants.
• Act as the final operational escalation point for high-risk merchant decisions.
• Use operational data to influence and propose changes to Credit Models.

Skills

Operational risk management

Credit risk knowledge

Leadership

Communication

Job description

A global financial technology platform based in Chicago is seeking a Head of Merchant Risk to lead a high-performing team and manage operational risks related to credit and chargebacks. The ideal candidate will have over 8 years of experience in operational risk or credit leadership within the Fintech sector. Responsibilities include overseeing high-exposure merchants and influencing credit policies. Competitive annual salary ranges from $210,000 to $280,000 USD, emphasizing in-person collaboration due to an office-first company culture.