Global Membership & Support Specialist

Bluetooth SIG, Inc.; Kirkland (WA); Hybrid; USD 69,000 - 77,000; Full time

Benefits offered by this job

Fully paid medical, dental, and vision

HSA/HDHP

Employee assistance program

Prescription drug benefits

AFLAC

Long-term care reimbursement

WPFLM reimbursement

Employer-paid short-term and long-term

Employer-paid life and AD&D

401(k) with company match

Net-employer 401(k) contribution

Bi-annual bonus program

Minimum 15 vacation days

12 company holidays

Personal volunteer time

Parental leave

Sick days

Job summary

Bluetooth Special Interest Group (SIG) is seeking a Membership Specialist to manage and support the global Bluetooth SIG membership base. As the Membership Specialist, you will support members from all regions, handle renewals, onboarding, account updates, processing tier 1–2 support requests, and triaging tier 2 support while upholding membership policies.

Together with Bluetooth SIG, Inc., you will contribute to global membership projects and regional campaigns to help reach the organization’s

Qualifications

• 3-6 years of relevant, customer-facing work experience
• Strong verbal and written communication skills, both internal and external
• Hands-on experience with AI writing or productivity tools, with the judgment to verify data appropriately
• Excellent attention to detail and focus on work accuracy
• Demonstrated cross-functional collaboration skills
• Demonstrated ability to manage sensitive member interactions with professionalism and sound judgment
• Experience with customer support and CRM tools
• Excellent problem-solving with capacity to bring problem to resolution
• Experience working within a multi-national company
• Excellent time management and task prioritization skills
• Strong ability to step back and see the bigger picture
• At least 3 years’ experience working with customers/members
• Highly proficient in Excel working with formulas/pivot tables
• Accountable team player with demonstrated propensity for self-starting
• Preferred skills: Zendesk or Hubspot usage
• Experience with reporting and CRM account management in Hubspot

Responsibilities

• Provide support for member questions and issues via support tools, email, phone, and in-person
• Develop and maintain an in-depth understanding of organizational services, processes, and policies to support more complex problem resolution
• Create and maintain process and policy documents
• Support the membership renewal process and initiatives for driving retention
• Drive continuous improvement of the program and support content by identifying trends, recommending enhancements, and sharing insights with the broader team
• Create weekly, monthly, and ad-hoc reporting for management and project teams
• Use AI-assisted tools to summarize member feedback and support trends for team review
• Use approved AI tools to draft first-pass responses, summarize documents or tickets, and speed up content creation
• Follow company guidelines on responsible and accurate use of AI tools in member communications
• Operate collaboratively to support projects and service initiatives, including establishing Membership requirements for project and tools implementation
• Up to 10% Domestic or International travel

Skills

Verbal & written comms

AI tools usage

Attention to detail

Cross-functional collaboration

Customer support & CRM

Problem solving

Multi-national experience

Time management

Customer/members experience

Excel proficiency

Tools

Zendesk

Hubspot

Job description

Bluetooth Special Interest Group (SIG) is seeking a Membership Specialist to manage and support the global Bluetooth SIG membership base. As the Membership Specialist, you will support members from all regions, handle renewals, onboarding, account updates, processing tier 1–2 support requests, and triaging tier 2 support while upholding membership policies.

Together with Bluetooth SIG, Inc., you will contribute to global membership projects and regional campaigns to help reach the organization’s