Global Medical Information Systems Operations Lead – Veeva MedInquiry & Global Deployment

Axiom Path, Inc.; Bridgewater (MA); On-site; USD 140,000 - 170,000; Full time

Job summary

Axiom Path, Inc. is seeking a Global Medical Information Systems Operations Lead to drive the rollout of a unified platform (Veeva MedInquiry) across the United States, Europe and Japan from Bridgewater, US.

The role focuses on optimizing inquiry management, standardizing workflows, and ensuring readiness across global teams. You will collaborate with Medical Information, Pharmacovigilance, Regulatory Affairs, Quality, Compliance, and IT to strengthen processes, documentation, and system

Qualifications

• 5+ years of experience in Medical Information, Medical Affairs, or related functions within the pharmaceutical or biotechnology industry.
• Advanced degree in life sciences or a closely related discipline.
• Experience managing Medical Information operational workflows and inquiry management platforms, preferably Veeva MedInquiry.
• Experience implementing Medical Information inquiry management systems.

Responsibilities

• Support the implementation, optimization, and operational readiness of a global Medical Information inquiry management platform, with an emphasis on Veeva MedInquiry.
• Evaluate existing Medical Information processes, identify operational gaps, and recommend improvements to enhance efficiency, consistency, and compliance.
• Develop, revise, and maintain global SOPs, work instructions, process maps, and supporting operational documentation.
• Translate Medical Information business needs into documented requirements for system configuration and workflow design.
• Coordinate with stakeholders to ensure inquiry processes align with requirements, quality standards, and regulatory expectations.
• Support system validation readiness through documentation reviews, test-script assessments, UAT, defect tracking, and issue resolution.
• Contribute to global implementation planning and workflow harmonization across U.S., Europe, and Japan.

Skills

Communication

Stakeholder management

Process improvement

Analytical thinking

Independent work

Education

Advanced degree in life sciences

Tools

Veeva MedInquiry

CRM systems

Job description

Global Medical Information Systems Operations Lead – Veeva MedInquiry & Global Deployment

Bridgewater, United States

• Industry Pharma/Biotech/Clinical Research
• State/Province New Jersey
• Country United States

About Us

Axiom Path is an AI-first recruiting and staffing firm delivering RPO, MSP, and direct-hire solutions to enterprise clients across the U.S. Our team of experienced recruiters, supported by purpose-built automation, moves faster and communicates better so clients get qualified talent sooner and candidates get a clear, responsive process from first contact to start date.

Job Description

Be Part Of A High-Performing Team

Join a growing biopharmaceutical organization focused on advancing innovative therapies for patients with serious and rare diseases. The Global Medical Affairs organization plays an essential role in delivering accurate, compliant, and timely medical information to healthcare professionals and other stakeholders worldwide.

This opportunity supports a major global Medical Information technology initiative, focused on optimizing inquiry management operations and preparing for the deployment of a unified platform across the United States, Europe, and Japan. Working alongside Medical Information, Pharmacovigilance, Regulatory Affairs, Quality, Compliance, and IT teams, this professional will help strengthen operational processes, standardize global workflows, and support the successful implementation of a modern Medical Information system.

What's In Store For You

Flexible weekly schedule: Approximately 20–40 hours per week, depending on project demands.

East Coast working hours: Must be available to collaborate during Eastern Time business hours.

Global project exposure: Support a Medical Information technology rollout spanning the United States, Europe, and Japan.

Specialized technology experience: Contribute to the implementation and optimization of Veeva MedInquiry.

Cross-functional collaboration: Partner with global Medical Affairs, Technology, Quality, Compliance, and Regulatory stakeholders.

Operational ownership: Help shape standardized workflows, documentation, and system readiness processes supporting long-term global operations.

How You Will Make An Impact

Support the implementation, optimization, and operational readiness of a global Medical Information inquiry management platform, with an emphasis on Veeva MedInquiry.

Evaluate existing Medical Information processes, identify operational gaps, and recommend improvements to enhance efficiency, consistency, and compliance.

Develop, revise, and maintain global Standard Operating Procedures (SOPs), Work Instructions, process maps, and supporting operational documentation.

Translate Medical Information business needs into documented business and functional requirements that support system configuration and workflow design.

Coordinate with technical and business stakeholders to ensure inquiry management processes align with operational requirements, quality standards, and regulatory expectations.

Support system validation readiness through documentation reviews, test-script assessments, User Acceptance Testing (UAT), defect tracking, and issue resolution.

Contribute to global implementation planning and workflow harmonization across U.S., European, and Japanese Medical Information operations.

Strengthen end-to-end inquiry management processes, including inquiry intake, response workflows, medical content management, and Pharmacovigilance coordination.

Maintain project documentation, implementation deliverables, and operational governance materials.

Identify opportunities to improve system utilization, workflow automation, process consistency, and operational reporting.

Support additional Medical Information initiatives involving training, quality assurance, medical insights reporting, congress activities, and operational improvement projects.

Requirements

Do You Bring Proven Success In Global Medical Information Operations And Systems Implementation?

5+ years of experience in Medical Information, Medical Affairs, or related functions within the pharmaceutical or biotechnology industry, including substantial hands‑on Medical Information operations experience.

Advanced degree in life sciences or a closely related discipline.

Demonstrated experience managing Medical Information operational workflows and inquiry management platforms, preferably Veeva MedInquiry.

Experience supporting or leading implementation, optimization, or deployment of Medical Information inquiry management systems.

Strong understanding of end‑to‑end Medical Information processes, including inquiry intake, medical response management, content workflows, and Pharmacovigilance alignment.

Proven ability to create, revise, and optimize SOPs, Work Instructions, and operational process documentation within regulated pharmaceutical environments.

Experience defining business requirements, documenting functional workflows, and collaborating with technology teams on system configuration and implementation.

Working knowledge of computerized system validation, UAT, test‑script review, defect management, and implementation readiness.

Familiarity with global pharmaceutical regulatory frameworks, including FDA, EMA, and ICH expectations.

Experience supporting cross‑regional process standardization or global technology deployments.

Knowledge of CRM systems, digital Medical Information platforms, and emerging AI-enabled operational solutions.

Strong communication, analytical thinking, stakeholder management, and process improvement capabilities.

Ability to work independently while coordinating with multidisciplinary global teams.

Availability to support a variable 20–40‑hour workweek during Eastern Time business hours.